Flipkart - Order Cancelled and False promise on compensation

I placed an order with order id OD****************** on the **th of August ****, and the delivery date was given for August **th. The order package reached the nearest hub on August **th at * am, but the order was not delivered to me. The hub is located less than * km from my location. The delivery date was postponed to August **st even though the order had reached the nearest hub. On August **th, they cancelled my order without informing me. When contacted by customer service, they said that the area is unserviceable. But in reality, the area was serviceable because if the area is not serviceable, then how come Flipkart accepted my order? When I approached the nearest Ekart Logistics hub, they told me the order was cancelled because of a lack of delivery boys to deliver it.
The next day, when I spoke to a Flipkart agent regarding the order to be delivered back to me from their side on August **st, * pm, in that call, the escalation team member, whose name is Praveen, told me that they would provide compensation of **** rupees for this order's rejection and that the value of the order got increased. To receive this compensation, he instructed me to place the same order within * days, and the compensation amount would be credited to my Flipkart wallet after the new order was delivered. I asked for acknowledgement for this compensation, and he said the amount would be given by the seller, so there is no need for acknowledgement.
So I believed him and placed a new order (even though the value of the order got increased this time) immediately after the call ended, which is holding an order id of OD****************** on August **st, *pm, and the delivery promised date given is on September *th, but the order is again delayed and delivered on September *th. After delivery, I checked my wallet for compensation. But unfortunately, the compensation was not credited, and I again approached the Flipkart agent. They simply said that there were no records updated and the one who told me on August **st may have given me wrong information. I was shocked to hear this.
The Flipkart Escalation agent, Praveen, clearly cheated and misguided me to place the same order and made me wait for such a long time. I have all the proof and call records to approach legally. I will take stringent action against Flipkart. This is blatantly illegal under the Consumer Protection Act.
I wish Flipkart would intervene and resolve this issue smoothly as soon as possible.
I request VOXYA team to take this to Flipkart. Thanks in advance.