Gomechanic Car Service App
- Order cancel without consent Open
filed this complaint against Gomechanic Car Service App on Feb 02, 2023
Resolution Demanded:
Apology
Replaced
Damages
I scheduled a front bumper replacement appointment for my **** Maruti Suzuki Ritz through GoMechanic application; it cost approximately **** (I paid **** + *,*** from Go Money). Their executive (Mayur Kshirsagar +************) texted me to say that I am cancelling your order because the cost of the replacement bumper is more than *,***; I told him not to do so, but he did so without listening to me and without my permission.
Prior to booking, I contacted GoMechanic customer service staff, and they provided me with an estimate of the cost to replace the bumper.
Additionally, he texted me saying that "*** discount kar dunga" and "**** me kara dunga" "**** se kam kuch nhi ho payega."
My point is that, is he is authorized to offer discounts when customers make a booking using the application or whether he is authorised to do cancel the order without customers consent
He has cancelled my order in very unprofessional way and texting me that isse kam me kuch nhi ho payega, application me updation chal rhe h price galat bata rha hai, when application is still showing the same amount **** for bumper replacement.
I called customer service number several times, but no executive has yet taken ownership of the matter.
Incident date - *st Feb
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Gomechanic Car Service App
HappyEasyGo
"I tweeted about the issue before but I did not get any reply, until Voxya tweeted & tagged HappyEasyGo. I received the refund today after a long time. Thank you!"
Mrunmayee Palsule
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