- Online Term Insureance not issuce since 3 month ^{Awaiting Details}

Anup Kalkar filed this complaint against Max Life Insurance on Jun 20, 2020

Head.onlineservices,

It really frustrating experience I have received it from YOUR entire team.

Its all starts in the middle of March month, I started getting calls from your telesales department to buy term insurance policy for my wife.
As per your telesales person, Max life has started term insurance plan for housewife based on spouse policy which covers **% of sum assured.

At that time I was covered under **L term insurance of Max life insurance policy No[protected], Based on that she was about to get cover of **L, however, I want to get her cover under **L. With the same query I have sent an email to [protected]@maxlifeinsurance.com on Saturaday ** March. As expected I don't get any email reply but yes multiple phone calls to buy insurance for my wife under new term policy for housewife.

I have told salesperson, about all real existing facts that my wife is working but she is earning very less salary about *.*L to *.*L and she insisted me to buy term insurance policy under the housewife category before **st of March due to Financial year closure and I agree to buy term insurance for her under housewife term insurance. As I was interested to cover her under **L, I was a shortage coverage of **L for which I have shown interest to buy additional term insurance of ** L.

Finally, on March ** I bought two term insurance policy

Application no:[protected] Term Insurance: ** L ==> STILL IN PROGRESS EVEN AFTER COMPLETING ALL DOCUMENT REQUEST ON TIME.
Application no:[protected] Term Insurance: ** L ==> WHICH was issued on May ** almost * month later

Meanwhile, i have send multiple emails to [protected]@maxlifeinsurance.com to get the application status but no reply
Multiple phone calls to get the status, still profer response.
I have raised two *******, ******* complaints no resolution.

Let me know your decision about Application no: ********. If you fail to issue within a week I need to go for cancellation of[protected] of existing issued policy which i have bought it to cover my wife.

I hope, you understand my level of being patience even after * months and a half. Now i can not be more patience.
I am hoping that I will at least get a reply.

Kindly investigate, why there was a delay of * and a half month

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