Nykaa
- Nykaa rejected my return request of damaged products Open
Sneha Singh filed this complaint against Nykaa on Jul 22, 2023
I ordered two lipsticks from Nykaa, both premium brands. * MAC and * Charlette Tilbury lipstick that amounts to above **** rupees. When I received the parcel, I opened both and the Mac lipstick was completely uprooted from the container and the other one was also a little broken from the top(also, seems like it's not even original because it is smaller in size).
So I raised a return request but even after multiple calls from my end they kept canceling my return request saying that you have a high number of returns(which actually is * returns over a period of * years of being there customer). I have ordered over **+ items so far and makeup is a fragile thing so if it gets damaged in transit I am ofcourse going to return it. So they said since you have "high returns", we will not do anything now.
Okay so now my problem is, why did they claim in bold letters before I placed my order that the order was eligible for easy returns within ** days and even after giving them the complete proof they are canceling the return? If the case was "high returns" I was never sent an email/text/notification clarifying to me that any order I place will not be eligible for returns/exchanges. This is total fraud and playing with customer trust!!!
I am begging to please help me out because I literally saved * months to make this purchase but my trust is shattered so badly I don't even want to continue using Nykaa. Please help me out!
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Damages for loss and agony
Nykaa
Resolved
Frustrated? File a Complaint
AirIndia Express
"Thank you soo much Voxya. After your Social Campaign and your email, AirIndia Express made correction in the Passenger name today."
Sulinder Singh
Related Complaints
Nykaa - Wrong item sent and return reject Closed
I ordered an ampoule named tonymoly ampoule but they sent me cosrx moisturizer and when i created return they reject my request and said that they weight of the package matches ...
Jun 09, 2024 by Chelsi
Nykaa - Cancel parcel Closed
I ordered a parcel from nykaa on * feb they cancelled it then and then i call their customer care number and they did replacement to that on ** feb now they cancelled it again I want that order today or tomorrow but they want me to re order it ...
Feb 26, 2024 by Majid altaf
Nykaa - Wrong Products are not getting replaced Closed
Hi, I had placed an order for products worth **** and there were arriving in * shipments. One shipment of products worth **** was delivered to me on **th February **, as soon as I opened the package all the products were different and though o...
Feb 12, 2024 by Muhiba Masood
Nykaa - Package not received even after complaining to Nykaa support for multiple times Closed
I have placed order from Nykaa on **th Nov ****. It was showing the products will get delivered by *nd Dec ****. when it was *nd Dec the date got delayed to *th Dec, then *th Dec, then *dec, then **th Dec then it was showing **th Dec then **th ...
Dec 12, 2023 by ankita chakraborty
Nykaa - Return Pick up and Refund Closed
Order No:NYK-********-******* Delivered On **-**-** Return Requested On **-**-** Return Approved On **-**-** The return pick up has still not happened on **-**-**. Customer Care On chat and Emails are robotic and ready with generic and com...
Nov 25, 2023 by Bhageshwari Gopaldas
