- Not providing service Open
I have purchased a symphony cooler with model no. TOUCH ** worth Rs. ***** last year on **th April with a warranty period of * year. The cooler stops cooling by itself. We called customer care on **th April **** for giving the required service as the cooler is still in warranty. They registered a complaint #"BN***********" and told us technician will come within the next ** hours but no one came. On **th April **** again we called them for the same. Again they told us that technician will come and check the problem within the next ** hours, but again no one came yet. As a brand, they keep saying that they provide a good service but when it comes to a situation like this they file the complaint as a high priority but they don't do anything for their customers. It is so difficult for us with the cooler with no cooling. We don't know what to do and where to call. This is really very bad service from such a branded company.
I request you to please take some action against them.
Are you brand?
Are you Lawyer?
Replace / Fix problem
Max Serve Solutions Pvt Ltd
"Thankful to Voxya. As soon as the company received the legal notice, they contacted me and refunded my money taking back their items."
I bought a cooler symphony storm **i in June ****. It was making a huge amount of sound in its motor. I called the company and they came and said its normal. After one year I called again as the fan motor stopped. They repaired it but I asked t...
Apr 22, 2019 by Kushagra Rawat
This is regarding my recent air cooler order. When I had received my product, I found that cooler fan is not working. I raised a complain within * min of my order delivery that cooler fan is not working. I was told that technician will visit an...
Jun 20, 2019 by Anand
I bought a symphony touch ** cooler. It is a small premium cooler. But we can not bear it for ** minutes. It sounds too much. The noise causes headache and cooler side ear pain. I called them many times and requested them For return or exchange...
Apr 26, 2019 by Jaipal reddy
I have purchase symphony air cooler on March ** by Amazon. It has a *-year service warranty and within ** days cooler stopped working. I registered a complaint on April ** online. But I called to customer care more than * times but no response ...
Apr 25, 2019 by Gopinath D
The equipment returned to the showroom within ** hours....
Mar 23, 2019 by V A Aboobacker