Ola Cab - Not getting a Refund from ola

Vaibhav Vilasrao Gholap filed complaint against Ola Cab on Aug 5, 2021

I booked one way outstation ride on Sunday ** July **** with CRN no ********** with phone pe as payment mode. Initial estimate was showing **** rs. for *** km. The real shock was when trip completed and I pay **** rs. for a total of *** km. I got a trip complete SMS as well saying total distance travelled ***.** km. but it was *** km. When I called ola support to ask why the higher fare. Ola support said that it was done by ola bymistakelly and said ola support call you to share bank details for refund money within ** hr, but no any call or reply. How can we travelled more than estimated because ride start km was ****** at **.** am and end km ****** at *.** pm so my total km was *** but ola invoice showing ***.**. according to google map or ola app round trip or km from Pune, chikhali to Lonavala was *** km. also ola app or support changes and saying location in invoice as khondagewadi, Lonavala that location round trip or km was not ***.** km. Whose mistake is it how? Why should customer pay for your glitches? Kindly help me to get this refund and get my *** rs.

Share, let the world know

Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Ola Cab

158

Total Complaints

Total Resolved

53.16%

Consumer Satisfaction

Frustrated?

Thousands of customers like you have trusted Voxya to resolve their issues

I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.

- Preeti Anandan

My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.

- Sachin A Rosario

Are you facing
similar issue?

File a Complaint today and let our
experts help you in taking
legal action and getting resolution.

Get started free

Related Complaints

Chandana Gowda on Sep 27, 2024

OLA cab – charged extra amountClosed

driver charged extra amount after the trip than what was showing before pickup

Pranoti bageshwar on Aug 28, 2024

Ola Cab – Ola driver did not follow the map and took a longer route that exceeded my bill Closed

I sat in the booked prime suv to go to railway station to catch my train, immediately after sitting I told the driver the otp. I recognized the driver was continuously chewing tobacco and it's smell caused me a head...

Bhupendra Pal on Sep 11, 2023

OLA cab – Discrepancy in OLA Money Payment Closed

I had taken Out station ride from Mumbai to Pune in emergency as a sudden death happened in family with OLA Money (Which i am using very frequently) while reached in pune. figure have shown to driver handset and dri...

Daksh misra on Apr 22, 2023

Ola Cab – Money paid to Ola driver but app showing balance due Closed

I booked a ride on **th April **** in Lucknow. The app was showing UPI method as payment method. But while driving the pay now option was not enabled. The driver asked to pay directly, I gave hi. *** directly throug...

Joshua Miranda on Mar 30, 2023

Ola Cab – Been charged both online and in cash for the same rideClosed

I was asked to pay rs *** via the ola app which I did via gpay. The driver then showed me that I had to pay *** for the ride on his app which I had to transfer to him. I have receipts for both transactions. Why am I...