Professional Courier - Not delivering my parcel

Hi,
I need to file a complaint against professional courier for not delivering my courier parcel even after ** days of sending it although I was told it will be done within *-* days initially. The concerned people's contact number shared in the tracking websites are not responding to any mails, calls and texts. They are not reaching out the party to deliver the order. I have nobody to contact to apart from the professional courier of my location from where I sent the parcel. Even they tried to reach Raipur professional courier manager and team but they are not getting any proper response. Since they complained officially, they are updating improper address in the status even though complete address has been written and shared many times. If there is confusion with the address, they could have reached out to the parties number which I have shared many times. They are not attempting to deliver the parcel simply passing days giving stupid reasons without responding to calls or messages and mails from me and without contacting the sender or reciever even though numbers are shared many times. Please help me with the same. My tracking ID is SMG*******. Please look into this issue and solve it asap.

Thanks & Regards
D Akshatha.
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