Ecom Express Private Limited
- Non Delivery of Prepaid Product Open
Paubiakmang filed this complaint against Ecom Express Private Limited on Jan 10, 2021
I have place an order (prepaid) for Vanheusen Brown Lace Up Shoes for an amount of Rs. ****/- directly to Vanheusen India online website on ** December ****. The product was shipped with Ecom Express Private Limited and product was scheduled for delivery on ** December ****. There was delay in pickup of the product from Vanheusen Store and delivery was rescheduled by local delivery in Guwahati on ** December ****. However, the product has not been delivered even after * Month since the order was placed. I have made several contact, first contact made on ** December ****., with Ecom Express over telephone as well as Vanheusen India. I have not received any response from VanHeusen India while Ecom Express has informed that the issue will be resolved within ** hours. However, the issue has not been resolved even after ** days from the date of my contact. I have requested from self collection of the product and was given the * contact number and address of their local warehouse. The first contact number was not working. Someone response from the second number but the person denied that she has any assiciation with Ecom Express Pvt., what is worst is that the address of the local warehouse could not be located. I have made several attempt but there is no such office/warehouse. Thereafter, I have made several contact after but each time i was told the issue will be resolved within **-** hours and i need not call again. Till today ** January ****, i have not received my product nor do i received any response from the local delivery centre as well as Vanheusen India.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Damages for loss and agony
Ecom Express Private Limited
Resolved
Frustrated? File a Complaint
Swiggy
"Thank you so much Voxya I am fully satisfied with your quick service."
Avinash Kumar
Related Complaints
Ecom Express Private Limited - Shipment not delivered for 1 month Closed
I placed an order on Zoomin on **th Jan ****. It was supposed to be delivered in the first week of Feb ****. The great eCom Express played around for ** days saying delivery issue each time. They did not call me even once. Then they returned t...
Feb 27, 2021 by Vadiraj Thayur
Ecom Express Private Limited - Package not delivered to seller Closed
AWB: **********, the product was picked up on **th Dec. There is no tracking information available on their website post January *st. When I called customer service they do not have any clue where the package is. It's been more than ** days now...
Jan 07, 2021 by Deepmala Manna
Ecom Express Private Limited - Package not delivered but status is delivered Closed
My order was not delivered to me but the status was delivered on *st november but i didnt recive the product or any phone call related to it ,and the another product is returned themselves to seller without my permission and the product is also...
Nov 02, 2020 by Akash
Ecom Express Private Limited - Product not delivered but status is showing as delivered Closed
I ordered a shoes from mynthra and payment done while ordering (Prepaid) and then I was tracking the product, then From ECOM express I got a message by saying order will be delivered today with AWB number and contact details and PIN and deliver...
Oct 22, 2020 by Manoj N
Ecom Express Private Limited - Shipment not deliverd Closed
Iam writing this email for the poor service that I received from your ecom express,my AWB # ********** I have been contacting one of the executive since the day I received message from ecom express that my shipment will be delivered on **...
Oct 20, 2020 by Mahaadevkartthyck
