Nobroker
- NOBROKER REFUND Closed
ANIKET filed this complaint against Nobroker on Jan 16, 2024
I am writing to bring attention to a concerning issue I have encountered while availing of your SuperMoneyBack service.
I enrolled in SuperMoneyBack by paying approximately Rs. ****, with the understanding that if I found a tenant through alternative sources, I would be eligible for a ***% refund, as clearly stated in the SuperMoneyBack terms and conditions.
Unfortunately, despite meeting the specified criteria, my refund request has been met with various excuses from your team. I found a tenant independently, and now, I am seeking the promised refund.
The primary issue arose when a rent discrepancy of **k was highlighted by your team. Despite providing clarifications during multiple calls with Rahul, Suganya, and Umesh (NoBroker associates), and attaching a screenshot of the relevant agreement clause indicating the additional *k as maintenance, the response via email continued to assert a mismatch.
Furthermore, Suganya later provided a different reason, claiming that NoBroker lists **k without maintenance, contrary to my agreement, which clearly includes maintenance. I have a chat record with Suganya confirming the inclusive nature of the **k, yet the discrepancy persists.
The lack of a separate maintenance section in your app/website adds confusion to whether costs are inclusive or exclusive when not explicitly stated. Transparent pricing is crucial, and the current situation suggests an attempt to find excuses rather than facilitate a resolution.
I have evidence supporting the inclusion of maintenance, and I seek clarification on whether a refund will be processed or if additional excuses will be provided. This situation is causing unnecessary frustration, deviating from a straightforward policy, and eroding my trust as a customer.
I kindly request a prompt resolution. Failure to do so will compel me to share this information, along with supporting screenshots, on more social media platforms, consumer forums, and escalate it via email to reach higher authorities at NoBroker.
Please Note : I have seen similar feedback and frustrations from other customers too , would request you to help here and take necessary actions so nobroker can gain trusts for customers.
Link : https://medium.com/@HireConsumerLawyer/a-step-by-step-guide-to-resolving-a-nobroker-complaint-***fe*cc**ae
I can share all emails and information if required . I have been chasing the team for over a month.
I appreciate your immediate attention to this matter and look forward to a swift and satisfactory resolution.
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Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Nobroker
Resolved
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