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Kreeva.com - No refund to be offered

Ankitha filed complaint against Kreeva.com on Oct 22, 2020

So looking at the website and also video reviews of the products on the site, I ordered a couple of dresses from the website. After the arrival, I find that the quality is not good. When I send a request for return, the company claims to not giving the refund but buy something in return. How can I buy something again after I find the quality to be poor? Who is responsible for this? The pictures shown on the site and the actual product are very different. I need a return with refund for my order.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Kreeva.com

10

Total Complaints

6

Total Resolved

60.00%

Consumer Satisfaction

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