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Richa Jain filed complaint against Air India on Feb 18, 2019
I had booked Air India Flight AI**** Shillong-Kolkata for **-Nov-**** however, the flight was cancelled. Apart from the intimation that the flight has been cancelled. I have not received any other communication from the Airlines and the ticket amount of Rs **** has not been refunded.
The toll-free number provided does not exist. The other numbers provided on the website are always busy. I have repeatedly sent many emails to the airline since **th December **** but no action has been taken. The flight ticket, the intimation of cancellation and the entire conversation with Air India is attached in the documents section.
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