Saurabh Dadhich filed complaint against Zoomcar India Private Limited on Aug 24, 2020
I had done a Booking with Zoomcar on **-**-**** vide Booking ID # JPS*NGJ*J and paid ₹ **,*** for scheduled Car Rental Service from **-**-** to **-**-****.Due to Covid-** scenario, I had cancelled the Booking well in advance on **-**-**** and refund as per there Cancellation policy after deduction of ₹ ***/- for ₹ **,***/- was to be credited within ** days as the payments done through Credit Card.Since Day *, I have been chasing and following Zoomcar, but they have failed to comply with all the Dates of Refund promised by them on Several Occasion. As per process/polices of Zoomcar I should have received the refund by **-**-****, however I was informed that it was delayed due to Coivd-** and refund shall happen by Jun'** end. Then after reminding and chasing them for ** days they said it will take * weeks to process refund & I again got another date of July End. This is the *rd Failure to comply with their own commitment. Sir I had made the payment through credit card and since the Bank in Charging Interest on the amount due and I cannot Make the payment myself as the Refund will be processed directly to the Card. I have written to them on mails, had conversation on calls & even reached them on Twitter but they are doing nothing for my refund from past ** Days. Request your assistance in getting my money refunded immediately. I have been harassed Financially & Mentally during such tough times of Covid-** pandemic. Would be grateful to you. I have been sending constant reminders, however every time there is single response to provide refund asap.

Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim

I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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