- No pickup cab came on pickup point , No refund ^Open

DEEPAK MEDHE filed this complaint against Makemytrip on Oct 25, 2017

id: NC*************** I have booked cab form shirdi to mumbai for **.**.**** at *.** am. and money for same has been deducted from
account and confirmation message for the same also received by me.The driver details was given by MMT .But
due to some reasons i have change my pickup timing * -* hrs late. that i have inform to driver * day before.
driver told me that i will come * hrs late...but pay me waiting charges. ..i told..ok i will pay you. but on
**-**-** , after * am i started calling to driver for car on pickup point.. so driver was just saying..yes im
coming ..im on the way..but till * pm he did came. just answering ya im coming.... After ** calls to customer
care, one person answered the phone . He was extremely rude and kept disconnecting the call saying it is not
his problem if the cab did not reach.
The person was extremely rude and shouted back saying the driver is not answering and it is not his problem.
I asked him what needs to be done and he told me that he doesn't know and disconnected. I was calling to your
customer care desk then they are not assisting me with appropriate resolution , Further I was unable to reach
MMT from any means i.e. online portal for cab booking is down during that period and customer care number were
also not supporting. And issue was remain unresolved till *.oo pm ,**.**.****. Due to no response form MMT side ,
I was forced to booked a taxi on urgent basis on **.**.****. Therefore I request you to refund the my booking
amount un addition to the amount paid to the taxi from shirdi to mumbai (i.e. Rs **** /-). As I am already very

disappointed by disturbance caused by MMT, it was mentally disturbing to keep arranging for taxi when you have paid to MMT to manage the same.
Looking forward to an immediate response.

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