LG Electronics - Newly bough LG AC stopped cooling

I am writing to you to express my disappointment with the quality of service I have received from LG. I purchased an LG AC on March *st, and the installation was done on March *nd. However, on April **th, I noticed that the AC is not cooling as effectively as it used to, and the cooling power has significantly reduced.

I immediately raised a complaint on the same day to your customer support number (***********), and I was told that the engineering team would resolve the issue within ** hours. Unfortunately, it has now been THREE days, and I am yet to receive any update or a call from LGs team regarding the issue.

This delay has caused me immense frustration and disappointment. I made the purchase of an LG AC, thinking that it would be a reliable product, but the current situation has made me regret my decision. I need this issue to be resolved immediately as I cannot afford to go without an AC during this scorching summer season.

I would appreciate it if you could escalate this matter to the relevant team and resolve the issue as soon as possible. I am expecting an immediate response from your side with the details of when this issue will be resolved.

Please look into this urgently.

Ac details:

LG AI Convertible *-in-* Cooling **** Model *.* Ton * Star Split AI Dual Inverter * Way Swing, HD Filter with Anti-Virus Protection AC - Silver Deco (RS-Q**RNZE, Copper Condenser)

Error type- CH **
Service request no. - RNP************

Sincerely,

Altamash Haque
**********