consumer court consumer Forum

voice of consumers

  • Browse Complaints(current)
  • Login
  1. Home
  2. Complaints
  3. Negligence in resloving Reschedule of Flight Ticket
Records save successfully

Goibibo airlines

 - Negligence in resloving Reschedule of Flight Ticket Open

SIRISH KUMAR SONNY filed this complaint against Goibibo airlines on Mar 18, 2020

I booked a ticket from GoIbibo on **-**-**** as detailed below:
GoAir (G****), PNR K*SM*Y, {**:** am Ranchi} to {**:** pm} New Delhi at Rs.**** for two persons.
Due to Corona pandemic, I rescheduled it to **-**-****, using the online service of GoIbibo on **-**-****. They charged me Rs.*** and after the payment was made I immediately received a notification that due to increase in airline fare by GoAir the ticket could not be booked and Rs.*** ws refunded to me. But the original ticket was made invalid, neither I could cancel it nor reschedule it. I raised the issue many times but the original ticket remained in "Requested for Reschedule" status. After numerous call finally could talk to the customer care lady today at **:** pm (after waiting for almost ** min on phone). She refused to help me and I suffered a loss of Rs. **** due their negligence. She later made my original ticket "valid" and I had to reschedule it to **-**-**** at a higher price. Same thing if they had done two days yesterday the loss to me would have be much less. Although, they had promised that the matter would be resolved in * hour (Gotime promise) but nothing was done.
It seems that GoIbibo is taking advantage of the corona pandemic to make money by unscrupulous means. Although they making claims that reschedule or cancellation charges would waived off in view of corona problem, they are doing just the opposite.

Are you brand?

Resolve Complaint


Are you Lawyer?

Help Consumers

 


Resolution Demanded:
Damages for loss and agony

Goibibo airlines

114 Total Complaints
45 Total
Resolved
39.47% Consumer Satisfaction

Frustrated?     File a Complaint

Share complaint with others:

Max Serve Solutions Pvt Ltd

"Thankful to Voxya. As soon as the company received the legal notice, they contacted me and refunded my money taking back their items."

Purushothama N

Resolved

Resolve complaints to succeed in business

We support businesses as much as we support consumers. Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints.

Resolving customer complaints are important to succeed in business. Infact consumer complaints are opportunities to build trust and long-term relationship with customers that can turn customers into Brand advocates. You should check our detailed article on how brands should resolve consumer complaints here https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/

How it works

  • Fill form to create account
  • We verify business
  • Login & start resolving

Voxya benefits

Building Customer Trust

Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns.

Efficient Complaint Management

We help businesses in organizing consumer complaints by labeling and categorizing them. You can take action based on time, type or urgency.

Quick Response

Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand.

Resolve Complaint Quickly

As we regularly capture complaints so we notify businesses as soon as we receive any complaint at our platform, thus enabling quick resolutions.

Build Better Brand

Voxya helps in identifying issues in your product or services. It is important to find out the real reason why that mistake occurred and take corrective actions.

Customer Loyalty & Retention

With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution.

Read more Read Less

Company details (You are registering for Goibibo airlines)
Personal details

Help consumers to file consumer forum case

Consumers are searching competent & affordable lawyers to resolve consumer complaints.
* Upload Bar Council ID photo
* Upload professional photograph with clear background
* Upload Your AADHAR card / PAN / Voter ID

Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. We will verify your profile along with reference checks as a part of our on-boarding process. You may get a call / email shortly from us.

Related Complaints

Goibibo airlines - Refund not received Closed

My flight got cancelled due to covid. In August. The refund had been initiated by go air on * th september and also it was credited to goibibo But goibibo is not returning my refund. i have been following then since September but today is ** ...

Jan 14, 2021 by Riya Thakur

Goibibo airlines - Refund from the airlines has not been passed on to me Closed

The airline has refunded the cancelled ticket amount to my original payment mode ie. Goibibo. I have only received a mail from Goibibo about refund but did not receive the amount till date. ...

Dec 19, 2020 by Ranjeet kumar

Goibibo airlines - Due to Covid flight are cancelled and refund not received Closed

I have booked flight through Gibibo app from Ahmedabad to Delhi & Return. Flight booking Id Dom Flights Booking ID N*EZKR*QW. but due to Covid flights are cancelled and Indigo has return the amount of Rs. ***** to Goibibo. Till Date i have no...

Nov 17, 2020 by MANAV MEHROTRA

Goibibo airlines - Refund response not received Closed

I had booked * tickets from Mumbai to Abu Dhabi for my parents early this year. Their travel date was Feb *, **** on a Go-air flight booked from Goibibo.com. There was pandemic lockdown from March ****. The UAE govt extended all tickets validit...

Nov 11, 2020 by Akshata Umesh

Goibibo airlines - Ticket cancelled with booking id but refund not credited to Bank account Closed

Refund was told to be given but not processed yet. ...

Oct 20, 2020 by Saptarshi Mukherjee

Mark this Complaint Resolved

Do you want to mark this complaint as Resolved?


Please leave feedback if you like our services
  • Facebook
  • Twitter
  • Youtube
  • Instagram
  • Google Play

Lawyers & Advocates :

  • Bihar
  • |
  • Mizoram
  • |
  • Meghalaya
  • |
  • Lakshadweep

Consumer Forum :

  • Andhra Pradesh
  • |
  • Karnataka
  • |
  • Assam
  • |
  • Mizoram

Online Complaints :

  • ISP Complaints
  • |
  • Real Estate Complaints
  • |
  • D2H Complaints

Create Account :

  • Company Registration
  • |
  • Lawyer Registration
  • |
  • Consumers Club
  • ©2021 voxya.com
  • |
  • Talk To Lawyer
  • |
  • Terms & Conditions
  • |
  • Refund Policy
  • |
  • Privacy Policy
consumer court consumer Forum

File online consumer complaint from any state or district. We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India.

  • Companies
  • |
  • Stories
  • |
  • FAQ
  • |
  • Help

Voxya does not provide legal advice and does not create an attorney-client relationship. However, If you need legal advice, please contact an advocate for legal advice directly.
Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums.
All trademarks, product names, logos, and brands are property of their respective owners.