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Zoom Car India Pvt Ltd - need a refund on a booking

Pavan Kumar filed complaint against Zoom Car India Pvt Ltd on Dec 3, 2023

So we have booked a Zoom Car on *st Dec **** in Hyderabad near Balanagar at *:** pm and when we went to the given specific location the car was nowhere to be found near or at the specified location and we were searching the entire area on our feet for an hour for the car and we still didn't find it We have raised a ticket on this issue and the support team said that they'll contact us within ** hours and it's been more than * days and we never got a response from the Zoom Car customer service or support team and now it shows the trip has been completed on the app ignoring all the tickets raised on this issue
We lost a **** rupees to this scam

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Zoom Car India Pvt Ltd

52

Total Complaints

17

Total Resolved

32.69%

Consumer Satisfaction

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