- MYNTRA DECLINE MY EXCHANGE REQUEST FOR WORNG PRODUCT THEY SEND ^Closed

shalini filed this complaint against Myntra.com on Jan 24, 2020

*Jan **,**** *:**pm (Order no.: *******-*******-*******)
I ordered “True Blue Men Maroon Self-Design Nehru Jacket”
*Jan **,**** *:** PM
I received my order
*Jan **, *:** PM(Exchange order number: *******-*******-*******)
I create exchange request
For same “True Blue Men Maroon Self-Design Nehru Jacket”M size
*Reason of exchange order - After opening my package, I saw u guys send me “women topwear peach festive allure kurti” in place of “True Blue Men Maroon Self-Design Nehru Jacket”
*Jan **, ****, *:** PM
-exchange Decline by Delivery Agent
reason of declination- Delivery Agent told they Don't get approval mail from myntra side to exchange Nehru jacket with kurti..which is different from product(Nehru jacket) image
*Jan **, ****, *:** PM
-I contacted on **********..regarding approval mail
They told After Disconnecting ..i got mail from myntra side…for attaching kurti pic with tag
*Jan **, ****, *:** PM
-BELLOW MAIL I GOT FROM MYNTRA SIDE AFTER TALKIN ON **********(Jan **, ****, *:** PM )

Staff Account By Email (VT****) Jan **, **** *:**:** PM
Greetings from Myntra!

This e-mail with regard to the product "True Blue Men Maroon Self-Design Nehru Jacket" pertaining to the order number *********************.

We see that you have contacted us to validate one of your claims and in order to further investigate, we request you to help us with the below-mentioned details.
*. Complete product images along with MRP tags/stickers
*. Shoe box (if provided)

Once we receive an update from you, we will initiate the further course of action to validate the complaint.

Thank you for the support and co-operation. We value your association with us.

Regards,
Jitin | Myntra
“Everything You Need To Look Good”

Jan **, ****, *:** PM

MY REPLY FOR ABOVE MSG…

I ATTACHED ALL PIC OF KURTI WITH TAG

*Jan **, ****, *:** PM
-I again contacted on **********..regarding approval mail
*Jan **, ****, *:**:** AM
-BELLOW MAIL I GOT FROM MYNTRA SIDE AFTER TALKIN ON **********(Jan **, ****, *:** PM )
Staff Account By Email (VT****) Jan **, **** *:**:** AM
Dear Shivanshu,

Thank you for sharing the images.

I understand your concern regarding the wrong product being delivered to you. Please accept my sincere apologies for the inconvenience caused.

We have already noted your complaint. Please be assured, we will proactively follow up and get back to you with an update by the **rd Jan’**.

I appreciate your patience in this regard.

We value your association with Myntra and thank you for your support & cooperation.

Regards,
Prachi | Myntra
"Everything You Need To Look Good"

*Jan **, ****, *:** PM
FINALLY U MYNTRA DECLINE MY EXCHANGE REQUEST
-BELLOW FINAL MAIL I GOT FROM MYNTRA SIDE TODAY
Dear Customer,

This e-mail is in regards to the product "True Blue Men Maroon Self-Design Nehru Jacket" pertaining to the order number *********************.
Please accept our sincere apologies for the inconvenience caused to you.
This is to inform you that the product was shipped to you in a proper and intact condition after a successful quality check. Hence, your claim has been declined.
Thank you for choosing Myntra as your shopping destination. We truly value your association with us and thank you for your support and co-operation.
Regards
Myntra
India's Largest Online Fashion Store

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