- My refund amount was not provided Open
I booked a room at the hotel ( Purplepatch Arun Prasath Park ) on June **th ****. The hotel request **% of extra amount for the early check-in process. So I called to the OYO customer care and talked with the customer service manager to tell the issue and request the person to cancel my room and refund my amount. He also proceeded my request immediately and cancelled my room.
As per the OYO cancellation policy, the amount would be refunded within * - ** days. But I didn't recieved my amount. ** days before I talked with the customer care person Shruthi and * days before I talked with the OYO customer care manager Santanu. Both they raised a ticket for refund my amount. But after a few days, the request has been denied.
I tried to know the reason for the denied reason means they did not provide the proper reasons. The room was cancelled from their end only and the cancellation comes under the OYO cancellation policy also but they did not refund the amount, waste my time and create mental pressure to me. So kindly take the legal action to the OYO team. I need my amount with a penalty.
Are you brand?
Are you Lawyer?
Damages for loss and agony
"A lot of thanks to Voxya. I got my refund today. Moreover, the company called for an apology too."
I have all kinds of screenshots.of transaction id etc..but money is not refunded still....
Jan 26, 2021 by tanishq
I made a booking that's still pending but the money was deducted, I have been trying to reach the customer care but they dont have any solution. I want a refund, dont want to book th e hotel anymore...
Jan 16, 2021 by Akanksha Gaur
My phone no.is ********** Name shubham singh Booking of ** jan to ** jan I hve done my booking from oyo app in kailasb view inn hotel with complimentary breakfast.... After discount and coupen applied .. i hve show my total booking amount is...
Jan 15, 2021 by Shubham singh
My booking id is PJDX**** , i cancelled this booking on ** December **** its about one month but still my money not credited in my bank account , i complaint many times in customer helpline .. I'm very disappointed with oyo service OYO IS...
Jan 13, 2021 by TARIQUR RAHMAN
I have booked a room in OYO for * days. I made the transaction but the booking is not confirmed. Amount debited in account....
Jan 08, 2021 by Abhiram