Oyo
- My refund amount was not provided Open
Joseph Deva Kumar filed this complaint against Oyo on Jul 18, 2019
I booked a room at the hotel ( Purplepatch Arun Prasath Park ) on June **th ****. The hotel request **% of extra amount for the early check-in process. So I called to the OYO customer care and talked with the customer service manager to tell the issue and request the person to cancel my room and refund my amount. He also proceeded my request immediately and cancelled my room.
As per the OYO cancellation policy, the amount would be refunded within * - ** days. But I didn't recieved my amount. ** days before I talked with the customer care person Shruthi and * days before I talked with the OYO customer care manager Santanu. Both they raised a ticket for refund my amount. But after a few days, the request has been denied.
I tried to know the reason for the denied reason means they did not provide the proper reasons. The room was cancelled from their end only and the cancellation comes under the OYO cancellation policy also but they did not refund the amount, waste my time and create mental pressure to me. So kindly take the legal action to the OYO team. I need my amount with a penalty.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Damages for loss and agony
Oyo
Resolved
Frustrated? File a Complaint
PhonePe
"Voxya helped me to resolve the issue with PhonePe and I was able to receive my money back. Thanks team."
Hiteshbhai Jodhani
Related Complaints
Oyo - Double charges without bill Closed
I book hotel for * days and make online payments. On *st day only I do check out they deduct * days amount and not given me GST invoice after many followups....
Apr 10, 2021 by Datta Dabane
Oyo - Amount not received Closed
I booking oyo hotel,whether conditions so i canceled my booking but amount is not refunded.....
Feb 22, 2021 by KANNAN
Oyo - Refund Closed
I booked a room through oyo and I did the payment also and before check in i received a message that my booking has been cancelled i contacted the hotel they said they don't have my booking and the oyo gave me a refund of Rs.***. Oyo has a very...
Feb 17, 2021 by Deepika Yadav
Oyo - Money deducted but booking not done no record of booking but transaction done Closed
Dear Sir, i have done a booking on Oyo rooms. I paid INR **** through Phonepe UPI service. Money was deducted and i recieved the msg of this transaction but room booking not done. Then I contacted the customer care and asked them for refund. Bu...
Feb 17, 2021 by RAHUL RAJU YADAV
Oyo - No refund of payment Closed
I prepaid of amount Rs. **** for an oyo hotel utsav at jabalpur. But my amount was debited from my side and no record of that payment was found in the app and even when i called them they said no such transaction has been initiated. But I do h...
Feb 15, 2021 by Menika
