consumer court consumer Forum

voice of consumers

  • Browse Complaints(current)
  • Login
  1. Home
  2. Complaints
  3. MY REFUND AMOUNT NOT RECEIVED FOR MORE THAN A YEAR
Records save successfully

Goibibo

 - MY REFUND AMOUNT NOT RECEIVED FOR MORE THAN A YEAR Open

JUSTIN JOHN MENDONCA filed this complaint against Goibibo on Jul 28, 2020

Dear Goibibo and Jetairways team,
It's been more than a year now, I am still waiting for my refund amount.
You need to release my own ticket refund amount that I paid for the Mumbai to Singapore round trip dated **th April **** through *th May **** an amount of RS. **,***.
Still awaiting your response urgently as my credit card bill is already reflecting outstanding dues. I need the refund in my account as soon as possible.
I am also not able to get access to talk to any Goibibo or jet airways team staff. I strongly request you to kindly arrange a call back to me as soon as you receive this mail.
THIS IS MY OWN MONEY I AM ASKING FOR. PLEASE DO THE NEEDFUL ASAP.
PLEASE CALL BACK IMMEDIATELY for my own REFUND. None of your phone lines are working not even accessible.
---------------------------------------------------------------------
MY MESSAGE:
Justin Mendonça <justinmendonca**@gmail.com>
Tue, Apr **, ****, *:** AM
to info, purvi, Justin

Dear Jetairways,

I am very much disappointed with the way I was being treated with the cancellation of our trip from Mumbai to Singapore round trip.

Due to your late response and random cancellations at * consecutive attempts even at a last minute * weeks before my scheduled flight date I am in a reset position to have no choice but to rebook my next flight at a very high cost. You Jetairways have not even spared a courtesy of providing me with a new flight on another partner carrier as a gesture of apology.
I have even been knocking the door of your tie-up partner Goibibo.com requesting them for a **% compensation over and above my full refund amount. Because I have ended up paying double the cost price as there was no scope of time for advance booking since I am now on my last one week before my departure date and stranded to book what I have in hand as an availability and with constraint. I had paid RS. **,*** for our confirmed flight tickets on Jetairways and due to cancellations two times I ended up by paying Rs.*,**,*** which is double the cost. I request and demand for you to release my compensation of the extra *lakh rupees that I had to pay due to your flight cancellation of my round trip from BOM-SIN-BOM.
I will be very delighted if you can address this as a serious issues and take resolution measures to suffice my needs and compensate my damage incurred which was undue at all.
Awaiting your just reply and in favour of me.

Sincere regards,
Justin John Mendonca
+**-**********
--------------------------------------------------------------------------------

MY MESSAGE:
Justin Mendonça <justinmendonca**@gmail.com>
Mon, Apr **, ****, *:** AM
SUB: No Refund Reflection In My Credit Card Account
Dear Goibibo Team,
Gentle Reminder *
I have not received my refund amount of **,*** in my credit card account yet. I have cross-called and checked it from HDFC credit card Center.
Kindly expedite the process and let me know the status of my refund and the date and time of my total refund amount status of my flight cancellation. I need to know how more many days it would take in process. It's already been *days now from the SMS that I received of the cancellation of my flight ticket which was booked for round trip from BOM-SIN-BOM from **th April - *th May.
Awaiting your response as soon as possible.
Thanks & regards,
Justin John Mendonca
+**-**********
------------------------------------------------------
Justin Mendonça <justinmendonca**@gmail.com>
May *, ****, **:** PM
to info, Justin, refund, purvi
SUB: No Refund Reflection In My Credit Card Account
Dear Goibibo and Jetairways team,

Gentle Reminder *
I can't wait anymore longer, you need to release my own ticket refund amount that I paid for the mumbai to Singapore round trip dated **th April **** through *th May ****. My trip is also over and I'm back home in Mumbai but still my refund amountvas mentioned in my previous mail as promised is not reversed yet in my credit card.

Awaiting your response urgently as my credit card bill is already reflecting outstanding dues as the period cycle of revolving credit facility of **days is over and my due date is close. I need the refund in my account as soon as possible.

I am also not able to get access to talk to any Goibibo or jet airways team staff. I strongly request you to kindly arrange a call back to me as soon as you receive this mail.

Thanks & Regards
Justin John Mendonca
----------------------------------------------------------------------------

GOIBIBO MESSAGE:
Goibibo <noreply@goibibo.com>
Wed, Jul **, ****, *:** PM
to me
Dear customer,
Goibibo submitted the refund claim for all our customers to Jet Airways in May **** and we have been closely following up ever since. Recently, National Company Law Tribunal (NCLT) has accepted insolvency petition under the Insolvency and Bankruptcy Code, **** from certain lenders of Jet Airways and Goibibo has filed all details of customer claims due from Jet Airways with NCLT as per the prescribed process. As a result any refunds (full or partial) will now get processed as per the directions of the NCLT.
This email is to keep you informed of the latest developments on pending refunds from Jet Airways and we shall keep sharing updates as the matter progresses.

Regards,
Team Goibibo
---------------------------------------------------------------------------

MY MESSAGE:
Justin Mendonça <justinmendonca**@gmail.com>
Thu, Jul **, *:** PM (** days ago)
to info, refund, ceo, purvi
SUB: I need A Compensation for the Loss of Time and Damage incured
Dear Goibibo and Jetairways team,

It's been more than a year now, I am still waiting for my refund amout.
You need to release my own ticket refund amount that I paid for the Mumbai to Singapore round trip dated **th April **** through *th May **** an amount of RS. **,***.

Still awaiting your response urgently as my credit card bill is already reflecting outstanding dues. I need the refund in my account as soon as possible.

I am also not able to get access to talk to any Goibibo or jet airways team staff. I strongly request you to kindly arrange a call back to me as soon as you receive this mail.

THIS IS MY OWN MONEY I AM ASKING FOR. PLEASE DO THE NEEDFUL ASAP.

Thanks & Regards
Justin John Mendonca
-----------------------------------------------------------------------

MY MESSAGE:
Justin Mendonça <justinmendonca**@gmail.com>
*:** PM (* hour ago)
to info, refund, ceo, purvi
SUB: STILL AWAITING FOR MY COMPENSATION FOR THE LOSS AND DAMAGE INCURRED
Dear Goibibo and Jetairways team,

It's been more than a year now, I am still waiting for my refund amount.
You need to release my own ticket refund amount that I paid for the Mumbai to Singapore round trip dated **th April **** through *th May **** an amount of RS. **,***.

Still awaiting your response urgently as my credit card bill is already reflecting outstanding dues. I need the refund in my account as soon as possible.

I am also not able to get access to talk to any Goibibo or jet airways team staff. I strongly request you to kindly arrange a call back to me as soon as you receive this mail.

THIS IS MY OWN MONEY I AM ASKING FOR. PLEASE DO THE NEEDFUL ASAP.
PLEASE CALL BACK IMMEDIATELY AND REFUND MY OWN AMOUNT.

Thanks & Regards
Justin John Mendonca

Are you brand?

Resolve Complaint


Are you Lawyer?

Help Consumers

 


Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony

Goibibo

769 Total Complaints
307 Total
Resolved
39.92% Consumer Satisfaction

Frustrated?     File a Complaint

Share complaint with others:

Yatra.com

"I am very happy with Voxya Team. They helped me to resolve my complaint quickly. Thanks, Voxya. I will recommend Voxya to everyone."

Mayur Pande

Resolved

Resolve complaints to succeed in business

We support businesses as much as we support consumers. Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints.

Resolving customer complaints are important to succeed in business. Infact consumer complaints are opportunities to build trust and long-term relationship with customers that can turn customers into Brand advocates. You should check our detailed article on how brands should resolve consumer complaints here https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/

How it works

  • Fill form to create account
  • We verify business
  • Login & start resolving

Voxya benefits

Building Customer Trust

Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns.

Efficient Complaint Management

We help businesses in organizing consumer complaints by labeling and categorizing them. You can take action based on time, type or urgency.

Quick Response

Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand.

Resolve Complaint Quickly

As we regularly capture complaints so we notify businesses as soon as we receive any complaint at our platform, thus enabling quick resolutions.

Build Better Brand

Voxya helps in identifying issues in your product or services. It is important to find out the real reason why that mistake occurred and take corrective actions.

Customer Loyalty & Retention

With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution.

Read more Read Less

Company details (You are registering for Goibibo)
Personal details

Help consumers to file consumer forum case

Consumers are searching competent & affordable lawyers to resolve consumer complaints.
* Upload Bar Council ID photo
* Upload professional photograph with clear background
* Upload Your AADHAR card / PAN / Voter ID

Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. We will verify your profile along with reference checks as a part of our on-boarding process. You may get a call / email shortly from us.

Related Complaints

Goibibo - Train cancelled refund not processed Closed

I booked my train by Goibibo , it got cancelled by irctc , the status is shown as cancelled on Goibibo but my refund is not processed ...

Jan 09, 2023 by Rishu bhatt

Goibibo - No refund Closed

I booked * bus tickets for Pune to rajkot... But due to some reason bus operator cancelled our tickets. Then no one replying me from goibibo customer service...

Dec 26, 2022 by Rutwik Gondaliya

Goibibo - Refund of hotel booking amount from Goibibo and Marks Hotel Noida Closed

Sir, I have booked Marks Hotel, Opp. Infospace (Unitech) Building, Plot No. * and *, Gate No. *, Sector-**, Noida-****** for my stay in Noida from **.**.**** to **.**.**** through GOIBIBO for a total period of * nights. I have checked in to ...

Dec 16, 2022 by Prasenjit Paul

Goibibo - Refund not credited Closed

Refund not credited for bus ticket booked on November **. After an hour I received an email that the booking failed and the refund will be processed within November ** but still now , I didn't get any such refund....

Nov 29, 2022 by Subalaxman.M.B

Goibibo - Reimbursement Refund from Goibibo Closed

I had book the hotel Mansingh Tower for stay at Jaipur on **th Sept'**. for which i have paid the amount of Rs. **,***/-. but at the time of check in i was denied by the Hotel as the Hotel was under Renovation froms last * years. After this whe...

Nov 07, 2022 by daksh punjabi

Mark this Complaint Resolved

Do you want to mark this complaint as Resolved?


Please leave feedback if you like our services
  • Facebook
  • Twitter
  • Youtube
  • Instagram
  • Google Play

Lawyers & Advocates :

  • Tripura
  • |
  • Manipur
  • |
  • Chandigarh
  • |
  • Sikkim

Consumer Forum :

  • Telangana
  • |
  • Kerala
  • |
  • Bihar
  • |
  • Maharashtra

Online Complaints :

  • Education Complaints
  • |
  • Doctor Complaints
  • |
  • Insurance Complaints

Create Account :

  • Company Registration
  • |
  • Lawyer Registration
  • |
  • Consumers Club

Take Action :

  • File a Complaint
  • |
  • Hire a Lawyer
  • |
  • Get Business Help
  • |
  • Talk to a Lawyer
  • ©2023 voxya.com
  • |
  • Terms & Conditions
  • |
  • Refund Policy
  • |
  • Privacy Policy
consumer court consumer Forum

File online consumer complaint from any state or district. We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India.

  • Companies
  • |
  • Stories
  • |
  • FAQ
  • |
  • Help

Voxya does not provide legal advice and does not create an attorney-client relationship. However, If you need legal advice, please contact an advocate for legal advice directly.
Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums.
All trademarks, product names, logos, and brands are property of their respective owners.