Asus
- My phone is in Asus Service Center for more than 35 days now and im still not getting any update on Closed
Abhinil Mondal filed this complaint against Asus on Oct 26, 2021
I have submitted for my phone which is under warranty to ASUS Service center for Repair on **th of September ****.
Initially it was told that my phone would get repaired in ** days and ill receive a call from the customer service center.
After ** days i got an email i.e on *th of October that the spare parts for the phone is not available and as my phone is under warranty i would receive a new phone.
But as of today i.e **th of October **** i havent received any update on the issue.
Everytime im calling the customer service they are telling that they have no clue when my phone would get delivered.
As a customer who paid ***** for a phone im concerned that for a company as big as ASUS has no responsibility towards their customer.
I tried escalating the issue to their higher management but it seems that are not at all bothered to provide any update or give a call back to discuss the issue
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Are you Lawyer?
1 Supporters
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Asus
Resolved
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