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Asus - motherboard problem in asus rog 5s

Akash Singh filed complaint against Asus on May 20, 2023

Respected sir /madam I have continuously complained to ( Asus) about the issue that has occurred on my phone but no helpful solution has been provided by the company. My phone's wifi & hotspot is not turning on, it shows an error. Sometimes my phone also gets freeze & this is not occurring on my phone only , many others (Asus, rog*) users are also complaining about it (I have all attached the file to show other users' complaints). but the company is not taking action instead of that is illogical they are asking to replace a motherboard & they are saying it will cost [** thousand, rupees]. It is a manufacturing defect or software bug the company is not taking action. So I humbly request you to take action against these types of companies who don't care about their customers after selling their products & make them suffer. I hope you will look into this matter soon as possible Thank you

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Asus

64

Total Complaints

23

Total Resolved

35.94%

Consumer Satisfaction

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