Make My Trip
- My full refund is not being given Open
Kartik Khanna filed this complaint against Make My Trip on Sep 29, 2020
I had booked a trip for Bali on ** jan **** before covid with mmt. After a long drawn struggle they refunded **,***/- out of the ***,***/- I deposited. Now they are not providing me with my balance. Trip got canceled due to COVID pandemic. I need my refund, I’ve been harressed and tossed around a lot since early may ****. Kindly help.
Evidence for support
Dear Sir/Ma’am
Greetings from Make My Trip!!
Thank you for booking with us. Please note your booking is confirmed as per below mentioned details: -
Final Booking Confirmation
MMT Booking Id
IN*B*************
Name of Lead Pax
MR KARTIK
Nationality
Indian
Name of the Package
BALI
Package Category in case of FD
NA
City of Departure
Delhi
Destination
BALI
Departure Date
** JUNE
Return Date
** JUNE
No. of Adults
**
No. of Infant (less than *yrs)
NA
No. of Child with bed (less than ** yrs.)
NA
No. of Child without bed (less than ** yrs.)
NA
Total no. of Pax
**
Package Duration
*Nights * Days
No. of Rooms
Single
Double/Twin
Triple
*
*
*
Check In – Check out details
* As per International Hotel Standards, Hotel Check In Time is **.** Hrs and Check Out Time is **.** Hrs*
City
Hotel Name
Room Category
Meal Plan @ Hotel
Check In
Check Out
BALI
SAKALA RESORT
DELUXE SUITE
CP
** JUNE
** JUNE
Inclusions
RETURN AIRPORT TRANSFERS
TANAH LOT TEMPLE TOUR
Special Request / Remarks (Subject to availability and at Hotels discretion)
IMPORTANT INFORAMTION
City Tax / Tourism Dirham / Security Depoist - to be paid by guest directly to Hotel/ Cruise Gratuity / Green Tax - as applicable to be paid on ground
Flight Details
Flight Number
Sector Booked
Departure Date & Time
Arrival Date & Time
Meal Preference
Baggage Weight Included
SQ ***
SQ ***
DEL – SIN
SIN -DPS
** JUNE //****
** JUNE //****
** JUNE // ****
** JUNE // ****
VEG
YES/ ** KGS
SQ ***
SQ***
DPS – SIN
SIN - DEL
** JUNE// ****
** JUNE //****
** JUNE //****
** JUNE // ****
VEG
YES/ ** KGS
Total Package Price
*,**,***
Amount Received
*,**,***
Non Refundable Amount (Non Refundable Amount is over and above the Cancellation Policy)
*,**,***
Visa Requirement and Status
Visa On Arrival
Payment Schedule/Policy
(Request you to make payments as per payment schedule)
INR **,*** (Per Person) will be payable at the time of booking
**% of the package cost will be payable ** to ** days before departure
***% of the package cost will be payable less than ** days before departure
*For bookings less than INR **,*** per passenger, **% of the package cost will be payable at the time of booking
Booking stage: ** to ** days before departure
**% of the package cost will be payable at the time of booking
***% of the package cost will be payable less than ** days before departure
Booking stage: ** days or less before departure
***% of the package cost will be payable at the time of booking
Note – Non Refundable component amount to be collected except basic standard policy amount
Online Payment Link for Future Payments
https://payments.makemytrip.com/easypay/
( Please use your registered mobile no and your booking id to proceed with your payments )
Cancellation Policy
· Cancellation any time after making the *st payment instalment till the *nd payment date:
The entire amount paid as *st payment instalment (deposit) would be non-refundable.
Cancellation after *nd payment instalment and before *rd or final payment date:
The total amount that was due at the *nd payment instalment as per your payment schedule would be non-refundable; anything that you have paid over and above this amount would be refundable.
Cancellation after *rd or final payment date:
The full amount paid by you would be non-refundable
(Non Refundable Component price is over and above the Cancellation Policy - Details )
Please note that as per the latest guidelines issued by the Reserve Bank of India, sharing Pan card copy of all passengers travelling abroad is mandatory to be shared for processing travel bookings. The same will also be required by banks for conversion of Forex.
Passport Validity Should be minimum ** months from the date of return
Handwritten Passport are not valid for International Travel w.e.f. **th Nov; ****
Request you to make payments as per the payment scheduled shared above.
Please note, your vouchers handover will be done as per your travel date, subject to payment receipt and clearance in system.
.
Our visa team will be connecting with you for visa formalities incase visa assistance is included in your package
Please feel free to write back in-case of any assistance required on your booking schedule
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Damages for loss and agony
Make My Trip
Resolved
Frustrated? File a Complaint
Robu.in
"The company received the Legal notice and called me up to settle. They agreed to refund the amount. I thank Voxya for helping me resolve this issue."
Vijayasimha Ajarananda
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