Air India Airlines
- My aged parents stranded at airport for 6 good hours and flight was diverted to Hubli wheres as it w Open
Rinku Ondhia filed this complaint against Air India Airlines on Dec 20, 2019
Resolution Demanded:
Refund
Damages
We had booked a ticket of our parents from Mumbai to Bangalore for the last rituals of grandparents. We could have booked the other via via flights which were comparatively cheap. But we booked AI *** a non stop flight from Mumbai to Bangalore since it was an a time bound event and they had to be there for various reasons. Firstly flight got preponed by * hour. We got the msg and dropped the parents at airport accordingly. Then flight got delayed by * hours. In the next announcement it got delayed by * hours. And during the delay they provided meal for compensation. Ok so next they divert this flight to HUBLI without consent of co passengers since. And there they take a hault of good * hour. And they refused the meal which was to be served in the flight as per the ticket SINCE THEY HAD ALREADY SERVED AT THE AIRPORT * HOURS BACK ? what kind of service is this ? My parents are aged and can't manage bu themselves , so they couldn't do much about it . But this is not acceptable. They were expected to reach at **.** but they reached at *. This is very unethical behaviour on their part. Making the helpless aged people suffer mentally and physically. Not serving them the meal for which they had paid and not considering their request to reach the place on time and diverting the flight and taking a hour stop in a non-stop booked flight. We need a compensation for all this nuisance . For all the torture and emotional and financial loss due to all this.
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