- Monthly payment reflects wrongly Closed
I made a payment for ACT Wifi bill of Rs. **** on **th April,**** for the month of May. The amount got credited to ACT account successfully. The next day, I receive an email saying the payment is due for the month of May. I called the customer care multiple times. Spoke to the agent "Sushma" specifically a lot of times. But, every time they got back to me saying the amount hasn't been paid or has been reversed.
After this, I emailed them my bank account statement proving that I had made the payment and no reversal happened. They didn't call me back for other * days even after receiving the email and closed the ticket. After dropping multiple emails, they mailed me back saying that they have raised a request for disconnection but the mail didn't say anything about the payment issue.
The ticket is still open since ** days. The first ticket was raised on *st may, **** and I don't have any response from them yet.
Are you brand?
Are you Lawyer?
Get refund or credit for your purchase
Get damages for financial loss and mental agony
"*** VOXYA *** you are simply amazing. The common man needs you. Good job guys! "
This issue has been frequent lately and the response from the team is not at all acceptable. They provide an ETA for resolution without thinking twice. I have been facing this since a few months wherein the internet would go off for the whole w...
Jul 29, 2019 by Sambeet Nanda
My ACT account number is ************ .I have placed the disconnection request/Refund request on **th july by emailing to email@example.com as their customer care number always comes busy or sometime it keeps you waiting for more than ** ...
Jul 17, 2019 by Vimal Kumar Anjana
Internet not working from ten days .no action taken and everytime costumer service desk talks about recasting the cables. There is no SLA .i have paid **** and taken the connection for six months. ...
Jun 13, 2019 by Kumar
I had a complaint on **th May stating my Internet connection is not working. The Internet connection was lost on **th May, I received a message from Act stating that the restoration of Internet will be done within ** hours, so waited for * days...
Jun 08, 2019 by Mohammed Waghith
I took internet services from ACT internet broadband services in Bangalore in ****. From last few months, I am facing multiple problems in terms of weak internet and slow speed. Worst is that there is no response in solving my problem despite s...
Mar 03, 2019 by Supriyo Bose