ACT Broadband - Internet not working ^Open

Dear Sir / Madam, I am writing to you to raise an issue about: Broadband Internet The issue that I have experienced was: Internet has been off and on for almost a week. Everytime I call, they give me a TAT of ** hrs. They have closed tick...

May 25, 2020 by Avinash Yadav

ACT Broadband - Internet Shifting SLA Passed No Internet for 2 weeks ^Open

The Company hasn't shifted my connection uptil now after repeated escalations. Escalations do not respond. CEO Bala Malladi also has been mailed about this issue....

May 23, 2020 by Akash Ashok

ACT Broadband - Refund not initiated from marchto 2020 ^Open

I have shown my interest on ACT internet connection in Visakhapatnam by visiting to ACT Website, On *th march, **** some person with mobile no.********* has started contacting continuously to take the internet connection and on my need i have...

May 06, 2020 by krishna chaitanya

ACT Broadband - Refund ^Open

I have requested for refund and there is no any information regarding that or I'm unable to track the refund...

Apr 23, 2020 by Nanditha

ACT Broadband - Internet Connection not processed after the payment done at first instance numerous phonecalls left ^Closed

Internet Connection not processed after the payment done at first instance. Payment date: April *th **** I was promised a fibernet connection within one week from the date of payment. However, the connection was not processed. After the des...

Apr 20, 2020 by Abishek John

ACT Broadband - Incorrect plan ^Open

Dear Sir / Madam, I am writing to you to raise an issue about: Broadband Internet The issue that I have experienced was: I had requested for plan with installation is Act blaze for which I paid **** on * months including wifi router but i...

Apr 17, 2020 by Syed Atif

ACT Broadband - Refund ^Closed

They promised for connection took money and for some reasons they afterwards said that they cannot give my connection.They initiated my refund on **-feb but i didn't get my money till now.I keep on talking with customer executive they said that...

Apr 03, 2020 by Praful

ACT Broadband - Internet Not Working ^Open

I lost my internet connection on **/**/**** because the cable was cut by the ACT technical team due to junction box issue so, i raised a ticket on the same day at **:**AM n got a reply saying it ll be resolved by *:**PM on same day but, till da...

Mar 29, 2020 by Vijeth

ACT Broadband - Neither installation done nor refund made ^Closed

Got a new connection * weeks back. Sales man told installation will be done * days. Now it almost two weeks neither installation done nor refund done.My Cust no is ************.Customer care and nodal office number is busy ****.sales man tells ...

Mar 21, 2020 by sambit satpathy

ACT Broadband - Internet not activated for 6 days ^Open

Connection was activated on *rd March . Was deactivated on **th March. Has not been activated for * days (today is **th March) despite multiple calls. Ticket is being closed without resolution and customer service keeps hanging up on me. ...

Mar 18, 2020 by sreedevi N

ACT Broadband - Paid for new connection installation not done requested for refund but not processed ^Open

I paid for new internet connection on Feb *, ****. They promised me that installation will be done in three working days. Even after multiple follow ups installation is not done. I requested for refund on Feb ** they are not even listening to m...

Feb 14, 2020 by Kaviarasu Sundarraj

ACT Broadband - Internet connection not fixed even after multiple days ^Open

The connection was suppose to be fixed within ** hours and due to which i could not finish work yesterday and still same issue is happening. I'm loosing business for clients due to this as I work from home...

Dec 31, 2019 by Sourav Majumdar

ACT Broadband - Inernet not installed by ACT Fibernet ^Closed

Hi, Act service person with mobile#: ********** has collected INR **** on wednesday and promised that my internet is activated with in * days. Then onwards everyday i am calling ACT Customer Service team. They have been creating tickets and te...

Dec 09, 2019 by HARI KRISHNA REDDY P

ACT Broadband - Installation not done yet ^Open

I booked a new ACT broadband connection online for my Bangalore house on **th November **** using my dad's account which is in existing connection in Coimbatore. An amount of rs. **** which is inclusive of the installation fee was paid. I was a...

Dec 04, 2019 by Vinayak

ACT Broadband - Internet issue after payment and no response from the provider ^Closed

Internet is not working from almost a week. Customer support did not respond properly and kept telling that it will be resolved at earliest and there is no response after that. Have been facing issues very frequently. They are not even raising ...

Oct 09, 2019 by Gowrav

ACT Broadband - ACT internet out of service since 11 days ^Open

I have attached the email ids of the entire management team for the public who have similar problems with ACT. ACT has the Most pathetic customer service and is the worst internet service provider. The customer representatives have kept our ...

Sep 28, 2019 by Ananya

ACT Broadband - Internet Connectivity Issue ^Closed

Act fiber has become the worst internet connection company. They are just targeting for new connection and there existing customer they do not give a damm, Some years before after the complain was launched they used to get the internet fixed in...

Sep 26, 2019 by MANISH BHIWANIWAL

ACT Broadband - Wrongful charge and account disconnection ^Open

Hello, My name is Deepak Pakhare and I am a resident of Bangalore. I’d like to file a complaint for wrongful charge and arbitrary account disconnection against ACT Fibernet in Bangalore. In June ****, after being fed up of almost a month ...

Sep 22, 2019 by Deepak Pakhare

ACT Broadband - Unfair charging on internet connection ^Open

On Month of *st April **** we stopped using the internet so nice we have a prepaid connection and explicitly called customer care and informed that we are not using the internet. So on the month of July, we resumed our connection by paying arou...

Aug 21, 2019 by Ravi

ACT Broadband - ACT Internet not activated for 10 days ^Closed

I've gotten a new ACT Internet connection installed on August *. I've been waiting since then to get it activated. I've logged numerous support tickets with ACT regarding this. I've also called their customer care to resolve this but to no effe...

Aug 11, 2019 by Nikhil Muthazhahan

ACT Broadband - Internet connection issues ^Closed

This issue has been frequent lately and the response from the team is not at all acceptable. They provide an ETA for resolution without thinking twice. I have been facing this since a few months wherein the internet would go off for the whole w...

Jul 29, 2019 by Sambeet Nanda

ACT Broadband - ACT Broadband Refund ^Closed

My ACT account number is ************ .I have placed the disconnection request/Refund request on **th july by emailing to helpdesk.blr@actcorp.in as their customer care number always comes busy or sometime it keeps you waiting for more than ** ...

Jul 17, 2019 by Vimal Kumar Anjana

ACT Broadband - Shiffting internet connection ^Open

We have raised service request on *st of this month for shifting request. Still, now we did not get the internet. From the last * days they giving false promises. We still face the issue. Please take necessary action on act crop....

Jul 11, 2019 by Chalamarao

ACT Broadband - ACT Broadband left service complaint unattended ^Open

I got a new internet broadband connection from the ACT group on **/**/****. After the bill payment for the initial connection itself, they took a long week. I used to call customer care to hear faulty verbal commitments. They finally provided t...

Jun 27, 2019 by V Nagaraju Reddy

ACT Broadband - ACT internet not working from a week ^Closed

Internet not working from ten days .no action taken and everytime costumer service desk talks about recasting the cables. There is no SLA .i have paid **** and taken the connection for six months. ...

Jun 13, 2019 by Kumar

ACT Broadband - Internet disconnection issue ^Open

I am facing internet issue from last * months which is likely down out of every week * to * days. So when I lodge a complaint about resolution after ** to ** hours they fill to fix the issue and again it will be disconnected. This process is f...

Jun 12, 2019 by Shashi

ACT Broadband - New internet connection money refund ^Open

I have paid for a new internet connection at C*-*** LIG PH-I Huda Colony Chanda Nagar Hyderabad-** on May *th ****. They promised to provide next day installation of a new connection but they failed due to no feasibility of providing me with a ...

Jun 11, 2019 by VENKATRAM REDDY

ACT Broadband - Act fibernet relocation request delayed ^Open

I am a existing act broadband customer and recently changed location and have raised a relocation request to continue uninterrupted service. But noone has addressed my issue even after multiple complaints. Already wasted my time in follow up an...

Jun 10, 2019 by Suneel Kumar

ACT Broadband - Internet not working SR ^Closed

I had a complaint on **th May stating my Internet connection is not working. The Internet connection was lost on **th May, I received a message from Act stating that the restoration of Internet will be done within ** hours, so waited for * days...

Jun 08, 2019 by Mohammed Waghith

ACT Broadband - Internet not working ^Open

Hi, am resident of Rampally locality for past few days am facing the internet connectivity issues. Even after multiple escalation still don't see any action. In a month almost **days am not getting internet and they are still charging for that ...

Jun 06, 2019 by Madira Nagaraju

ACT Broadband - Internet service not provided ^Open

have a act fibernet internet connection and it has not been working since * days.I tried calling the customer care and raised a complaint but till now there is no one to rectify it.The customer care number ***-******** is useless.We are kept on...

Jun 04, 2019 by Priya Darshini

ACT Broadband - Broadband distribution box not shifted for 4 weeks ^Open

ACT broadband requested for shifting of distribution box through customer care support line. No resolution happened. Sent emails to Nodal officer and appellate authority. Every time buying time and no concrete action taken. Already spent quite ...

Jun 02, 2019 by Purushothaman

ACT Broadband - Act fiber disconnected my service without completing the service tenure ^Open

I have taken internet connection along with modem for * months attached bill details below. Suddenly they disconnected my internet connection without informing me. Complaints raised to customer care are not taken care of....

May 17, 2019 by Sreenivas

ACT Broadband - Internet connection issue ^Open

I paid *** Rs. for the internet connection for * months on **-**-**** at *:** am. But still, I didn't get the connection. They promised for instant connection and they also told we have available in your area (*-**, Sanjay Gandhinagar, Shapur N...

Apr 23, 2019 by Jeevanarao

ACT Broadband - No response from the service provider ^Closed

I took internet services from ACT internet broadband services in Bangalore in ****. From last few months, I am facing multiple problems in terms of weak internet and slow speed. Worst is that there is no response in solving my problem despite s...

Mar 03, 2019 by Supriyo Bose

ACT Broadband - Broadband connection: regarding new connection ^Closed

Hello team, I paid rupee **** as a rental for * month for new connection. This guy's collect the amount on ** and said will provide new connection in ** hours. So ideally it should be install by *nd of nov.. but till *rth nov I haven't got ...

Nov 04, 2018 by Avanida Kumar chauhan

ACT Broadband - Internet connectivity issue ^Open

i am facing internet connectivity issue from couple of months and from last two months it has been reached i am facing internet connectivity issue from couple of months and from last two months it has been reached heights. after couples of fol...

Oct 21, 2018 by KiranKumar Killa

ACT Broadband - Pathetic service minimum 15 days & 100 follow ups before someone attends ^Closed

Took ** days to install connection, worked for a week and stopped working. Moved the connection to a new location, took another ** days to install and connection still doesnt work after some ** calls and * emails...

Sep 04, 2018 by Rohan

ACT Broadband - Monthly payment reflects wrongly ^Closed

I made a payment for ACT Wifi bill of Rs. **** on **th April,**** for the month of May. The amount got credited to ACT account successfully. The next day, I receive an email saying the payment is due for the month of May. I called the customer ...

May 12, 2017 by Neha kumari

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