ACT Broadband - I raise a ticket onFOR SHIFTING LOCATION TICKET TILL NOW THE DATE WASBUT MY PROBLEM WAS NOT SLOVED ^Open

I raise a ticket on **/**/**** FOR SHIFTING LOCATION TICKET N*: SR************** TILL NOW THE DATE WAS **/**/**** BUT MY PROBLEM WAS NOT SLOVED & THEY ARE NOT RESPONDING ANY THING AND THEY ARE ASKING THEY NEED MORE NEW DAYS TIME FORM ** DATY...

Feb 10, 2021 by ANIL

ACT Broadband - ACT Broadband money fraud ^Open

Account number - ************, I have taken a fixed term plan of * months which was valid until December ****. But in between August month, I have raised shifting/relocation of broadband to my new flat which is located at Varthur, MadhuraNagar ...

Jan 07, 2021 by Mohit Kumar

ACT Broadband - Poor quality Internet service and Disruption for more than 10 days ^Closed

Had subscribed to ACT Fiber Connection for Monthly **** INR + Taxes and Installation Charge of INR *,***/-. Had received a worst level of Service and Response, Escalated to Nodal Officer, Appellate and CEO of this Company who never resolved my ...

Dec 29, 2020 by S ARUNACHALAM

ACT Broadband - Not providing the Service after payment ^Open

We Canarys Automations Private Limited Bengaluru has been an ACT customer . They have suspended our internet connection in spite of paying in full. This has affected all people who were working home from that connection. The indirect loss is mo...

Dec 16, 2020 by Raghu Chanderashekhariah

ACT Broadband - Taken money still service pending ^Closed

My name is Rakesh golla . from Nellore rural kissan nagar area. I paid money before * days back ACT engineer / techinican name is AREEF and his number is (***********). I NEED INTERNET CONNECTION IMMEDIATELY.because here no another option exc...

Dec 15, 2020 by Rakesh golla

ACT Broadband - ACT INTERNET TAKE MONEY BUT NO CONNECTION ^Closed

I PAID ** DAYS BEFORE FOR MY NEW INSTALLATION ACT FIBER NET INTERNET CONNECTION AT MY HOME ****/- BUT STILL NO CONNECTION IS NOT GIVEN .I SUFFERD WFH BADLY WITHMY WORK I REQUEST PLEASE GIVEN TO MY HOME INTERNET CONNECTION IMMEDIATELY MY HO...

Dec 15, 2020 by Rakesh golla

ACT Broadband - Refund ^Open

I have applied for new connection in * may **** but they have not installed/ given connection till June **** and when applied for refund till date they have not refunded my amount. My id is ************...

Nov 24, 2020 by Satish kumar

ACT Broadband - Router not delivered ^Closed

I have ordered an router from act in Bangalore. They told me that it would be delivered by *nd nov ****, still it hasn't been delivered. If I can customer care, everytime it says that your queue number is more than **. The service request numbe...

Nov 03, 2020 by Taha Masavi

ACT Broadband - Delay in getting ACT internet new connection ^Open

I have paid for a ACT broadband new connection (* months pack) Rs. ****. on OCT **th, ****. I was told that connection will be provided within ** hours. But till date no connection provided and no proper response from ACT. Also I have asked...

Nov 02, 2020 by Venkatesan

ACT Broadband - Refund Not Provided for unactivated Connection ^Open

Hello Sir, This is Jagadeesh Malla with Account number ************ requested for One Day connection for Gurujada Kalakshetram on **th March for the program on **th March. Executive Pavan was following up me but could not send any executi...

Oct 31, 2020 by Jagadeesh Malla

ACT Broadband - Net speed ^Open

My name is chandrasekhar from nellore andhrapradesh my mobile is ***** ***** my net is slow ill complaint about this issue last *months to act management but they didn't respond properly ill pay full amount to this ...

Oct 14, 2020 by Chandrasekhar

ACT Broadband - Act Fibernet Refund not done ^Open

Before taking the connection I clearly explained my job profile and how the internet will play a crucial role. I shifted from Hyderabad to Vijayawada on **.**.** and took the connection by paying **** for * months on **.**.** at *.** pm and th...

Sep 28, 2020 by venkatesh

ACT Broadband - No internet from 4 days Not resolved even after raising request and informed them through customer c ^Closed

Even after number of notification the issue is not resolved....

Sep 26, 2020 by Pandianraj

ACT Broadband - Need refund ^Closed

please don't go with ACT internet connection..because service is very very worst...i have take connection from ACT in **/*/**** and i have paid in **/*/**** i already told to the sales manager..i need connection too fast..because internet is ne...

Sep 24, 2020 by lakshmanan

ACT Broadband - No Connection and No refund ^Open

Broadband Connection Requested: ** Aug **** Payment Made: ** Aug **** They promised a max of * day connection. But there is no update from them for **days. So, requested refun on ** Aug ****. They are not refunding. And blocking my number...

Sep 22, 2020 by Ravindran

ACT Broadband - No Internet Access ^Closed

I am Having an ACT Internet Connection in Delhi, but from last Monday (**-Sep-****) morning due to some technical problem from act side there is no internet access. Today it has been * days and no resolution has been taken because of this I hav...

Sep 17, 2020 by Vishal Singh

ACT Broadband - Installation Delay ^Open

I paid * months advance money online ** days before but still I didnt got internet connection. I called customer care and wrote mail to nodal office but no response and all false promises ...

Sep 10, 2020 by shobha

ACT Broadband - Refund not given for account deactivation ^Open

I have deactivated my internet connection on the **th of July and requested for router collection and refund of deposit amount, but it is not done till date (*th September ****). I was told that the standard process duration will be * working ...

Sep 08, 2020 by Senthil Sivaramakrishnan

ACT Broadband - Pathetic customer service ^Closed

I made payment for connection a week back, till now nobody has responded .. It was urgent request.. I called customer care so many times every time they promise me it will be done but it's never done Wrote multiple emails but no response t...

Sep 03, 2020 by Kajal

ACT Broadband - Internet not working ^Closed

It’s been a week since i am facing this issue and have raised the ticket no SR************** and SR**************, but issue is still not resolved, and on the top of that they keep closing the tickets without resolving the issue...

Aug 29, 2020 by Sakeeb Hussain Kakde

ACT Broadband - ACT Broadband Service Outage ^Closed

Company claims to be #* service provider. But however from past * days there has been no Internet and their employees are bluntly closing the request and not providing valid resolution. I've gone through a lot of mental stress and i missed ...

Aug 10, 2020 by Mahesh T

ACT Broadband - Static IP Charges reversal ^Open

I have been given consent to ACT team to disconnect my static IP in month of June ****, in spite of that they have been charging for it every month.I have called them several times, send email to their nodal officer appellate authority, no one ...

Aug 10, 2020 by Chitaranjan Patra

ACT Broadband - Delay in Installation and need redund ^Closed

I have my ACT Account Id as ************. I paid for * months plans on *st August ****, and even after * days, nothing has been installed. I called one of their office and they said a new choke has to be installed in the area. They told me I wi...

Aug 08, 2020 by Ajay Karthikeyan C

ACT Broadband - ACT Broadband Refund not received ^Closed

Hi, This is Debadrita from Bangalore. I have opted for a new connection in ACT on **th June ****. The associate asked me to pay the * months in advance and i have paid using the ACT android app. Then the field officer came and analysed and s...

Aug 07, 2020 by Debadrita Dalal

ACT Broadband - Internet Issue ^Closed

I am unable to access the internet from last * days and which resulted in loss of * business working days despite chasing the customer care around ** times. ...

Aug 04, 2020 by Kedar Gogate

ACT Broadband - Delay in Installation ^Open

The issue that I have experienced was: I applied for an ACT Fibernet connection two weeks ago, **-**-****. I paid the * month advance. There was no contact from the team till ** days. The **th day, a technician(Kutub Malik) called me and said...

Aug 01, 2020 by Moksh Arya

ACT Broadband - Refund ^Closed

Due to very poor speed and frequent disconnect after lot of compliants nd service request we disconnected the act at ** June ****.still we received a single call from act side. We have been tired a lot to talk to customer care but it couldnt co...

Jul 28, 2020 by Archana Reddy

ACT Broadband - Internet connectivity issue not resolved even after 4 days ^Closed

I use ACT Broadband and the internet connectivity has been lost for the past * days (**th Jul **** - Till date). Every time I've called the customer care I've been told that the issue will be resolved by the end of the day (since the first day)...

Jul 15, 2020 by Pradeep Kumar N

ACT Broadband - ACT not refunding my amount for the monthly plan ^Closed

I have been using ACT broadband internet connection since *.* years. Due to this lockdown situation I am leaving Bangalore City. Now I have placed the disconnection request and the disconnection request was taken by ACT. By mistake I have made ...

Jul 13, 2020 by Manash Kumar ghosh

ACT Broadband - Refund not received ^Closed

Hi, This is chandran from Mathur MMDA, chennai. I have opted for a new connection in ACT on ** May **. The associate asked me to pay the * months in advance and i have paid using the ACT android app. Then the field officer came and analysed ...

Jul 13, 2020 by Chandran

ACT Broadband - Internet issue ^Closed

Hi , I have been raising complaint for act to change the battery in junction box..its been * mnths and more than ** times raised the issue, they just close it without even contacting us or serving......

Jul 13, 2020 by Avinash k

ACT Broadband - Requested ACT for a disconnection but they are not taking up the request ^Closed

I have been using act for more than a year. Now as I am trying to switch to some other provider. I have requested the Act team to take my request for complete disconnection. It's been a week I don't hear anything from act. I have placed the dis...

Jul 09, 2020 by Manash Kumar ghosh

ACT Broadband - Not providing new connection and not refunding ^Closed

Good morning sir/madam, I have registered for a new connection with Account id: ************, but as there is no slot inbox available in the area so the technician has asked us to apply for a refund as they are not providing a new connection ...

Jul 06, 2020 by Triveni

ACT Broadband - Installation not done ^Open

The sales representative is not atall picking my call nor replying to my messages. The customer service is also of no use. Ni one picks the call. My installation is not yet completed and they have charged for free installation. ...

Jul 05, 2020 by Muzammil Hyder

ACT Broadband - INTERNET DOWN FROM 3 DAYS ^Open

These ACT people are showing negligence, i am customer for them for almost *-* years now. Internet gone down on **th and no updates yet. When called to customer care, they will only give framed answers and no action taken or nothing done yet t...

Jul 01, 2020 by RAGHUNANDAN H A

ACT Broadband - Struggling with ACT Broadband for customer service No resolution ^Open

I filed my first complaint on June * for internet connectivity issue and the same service request has been closed without resolving the issue. Till June **. I have raised complaints almost close to * times through APP, Customer Care, email. I h...

Jun 22, 2020 by Himanshu Singh

ACT Broadband - Not install and not refund my amount till now ^Closed

I have booked act broadband network on may **nd **** and due to delay/ failure installation so that I cancel my connection on **st may **** and I ask to them to refund my amount .they mailed to me it will take ** days .till now I didn't get my...

Jun 19, 2020 by Pavithra

ACT Broadband - No power backup when power goes Internet gets disconnected No resolution for 1 month now ^Open

I have taken a new ACT Blaze fibernet connection at Chandra Layout Bangalore on **rd May ****. From the day of connection, there is no power backup when power goes which is supposed to be there for * hours after power goes. I have raised close ...

Jun 18, 2020 by Shreyas Gururaja Rao

ACT Broadband - Internet Not Installed ^Closed

I applied for a new internet connection in my flat from ACT Broadband on **th May. Made payment of ****/- which included installation charges plus router charges. I was told that the connection will be provided in * days. It has been more than ...

Jun 18, 2020 by Paras Vij

ACT Broadband - Refund issue ^Open

Ticket no- SR**************. It's been * month I have been complaning about my refund issue I tried to add flexibyte but it got transaction failure and money deducted from my account there times ****+***+***.but Everytime I raised ...

Jun 17, 2020 by Itishree

ACT Broadband - Cancellation not initiated for ACT Broadband Connection and Money not refunded ^Closed

Hello Team, I have booked for a Broadband Connection with ACT Fibernet for a * months plan (ACT-Storm) which costed me around Rs.****. On the same evening, I found a better package from a different Broadband network and I have asked ACT Sale...

Jun 12, 2020 by Thenmugaselvan

ACT Broadband - ACT refund issue ^Open

I requested a new connection on May **th, i was told by advisor company will give connection to long time subscriber like who pay for */** month, so decided to cancel my connection & request cancellation on May **th , Till today my money is no...

Jun 10, 2020 by Santhosh

ACT Broadband - New Connection ^Closed

I have applied for a new connection in the month of March and paid amount of **** Rs for * months plan on day * itself. But after that they continuously delaying to give the connection almost * to * weeks extended but no use even after continuo...

Jun 08, 2020 by Phirose Hussain

ACT Broadband - Service not received ^Closed

I applied ACT broadband connection on *st Jun and paid the full amount. Still they did not provide the connection and no response from customer service....

Jun 04, 2020 by Sivakumar.S

ACT Broadband - Improper Internet Usage ^Closed

I had a New Internet connection with Act broadband , the issue is without I'm using internet it shows I used ** to **gb , what's ridiculous means before I got my router it shows I used *.* gb , the installation man said he forgotten to bring ro...

Jun 03, 2020 by Sakthivel J

ACT Broadband - Amount debited from my account but ACT claiming they did nt receive ^Closed

We made a transaction for account ************ to pay act wifi bill on april *th through Gpay. All of them like paytm, Gpay, My bank submitted snapshot showing that amount got debited but ACT guys show there snapshot showing its failed transact...

Jun 03, 2020 by gayathri

ACT Broadband - Internet not working ^Closed

Dear Sir / Madam, I am writing to you to raise an issue about: Broadband Internet The issue that I have experienced was: Internet has been off and on for almost a week. Everytime I call, they give me a TAT of ** hrs. They have closed tick...

May 25, 2020 by Avinash Yadav

ACT Broadband - Internet Shifting SLA Passed No Internet for 2 weeks ^Open

The Company hasn't shifted my connection uptil now after repeated escalations. Escalations do not respond. CEO Bala Malladi also has been mailed about this issue....

May 23, 2020 by Akash Ashok

ACT Broadband - Refund not initiated from marchto 2020 ^Open

I have shown my interest on ACT internet connection in Visakhapatnam by visiting to ACT Website, On *th march, **** some person with mobile no.********* has started contacting continuously to take the internet connection and on my need i have...

May 06, 2020 by krishna chaitanya

ACT Broadband - Refund ^Open

I have requested for refund and there is no any information regarding that or I'm unable to track the refund...

Apr 23, 2020 by Nanditha

ACT Broadband - Internet Connection not processed after the payment done at first instance numerous phonecalls left ^Closed

Internet Connection not processed after the payment done at first instance. Payment date: April *th **** I was promised a fibernet connection within one week from the date of payment. However, the connection was not processed. After the des...

Apr 20, 2020 by Abishek John

ACT Broadband - Incorrect plan ^Open

Dear Sir / Madam, I am writing to you to raise an issue about: Broadband Internet The issue that I have experienced was: I had requested for plan with installation is Act blaze for which I paid **** on * months including wifi router but i...

Apr 17, 2020 by Syed Atif

ACT Broadband - Refund ^Closed

They promised for connection took money and for some reasons they afterwards said that they cannot give my connection.They initiated my refund on **-feb but i didn't get my money till now.I keep on talking with customer executive they said that...

Apr 03, 2020 by Praful

ACT Broadband - Internet Not Working ^Open

I lost my internet connection on **/**/**** because the cable was cut by the ACT technical team due to junction box issue so, i raised a ticket on the same day at **:**AM n got a reply saying it ll be resolved by *:**PM on same day but, till da...

Mar 29, 2020 by Vijeth

ACT Broadband - Neither installation done nor refund made ^Closed

Got a new connection * weeks back. Sales man told installation will be done * days. Now it almost two weeks neither installation done nor refund done.My Cust no is ************.Customer care and nodal office number is busy ****.sales man tells ...

Mar 21, 2020 by sambit satpathy

ACT Broadband - Internet not activated for 6 days ^Open

Connection was activated on *rd March . Was deactivated on **th March. Has not been activated for * days (today is **th March) despite multiple calls. Ticket is being closed without resolution and customer service keeps hanging up on me. ...

Mar 18, 2020 by sreedevi N

ACT Broadband - Paid for new connection installation not done requested for refund but not processed ^Open

I paid for new internet connection on Feb *, ****. They promised me that installation will be done in three working days. Even after multiple follow ups installation is not done. I requested for refund on Feb ** they are not even listening to m...

Feb 14, 2020 by Kaviarasu Sundarraj

ACT Broadband - Internet connection not fixed even after multiple days ^Open

The connection was suppose to be fixed within ** hours and due to which i could not finish work yesterday and still same issue is happening. I'm loosing business for clients due to this as I work from home...

Dec 31, 2019 by Sourav Majumdar

ACT Broadband - Inernet not installed by ACT Fibernet ^Closed

Hi, Act service person with mobile#: ********** has collected INR **** on wednesday and promised that my internet is activated with in * days. Then onwards everyday i am calling ACT Customer Service team. They have been creating tickets and te...

Dec 09, 2019 by HARI KRISHNA REDDY P

ACT Broadband - Installation not done yet ^Open

I booked a new ACT broadband connection online for my Bangalore house on **th November **** using my dad's account which is in existing connection in Coimbatore. An amount of rs. **** which is inclusive of the installation fee was paid. I was a...

Dec 04, 2019 by Vinayak

ACT Broadband - Internet issue after payment and no response from the provider ^Closed

Internet is not working from almost a week. Customer support did not respond properly and kept telling that it will be resolved at earliest and there is no response after that. Have been facing issues very frequently. They are not even raising ...

Oct 09, 2019 by Gowrav

ACT Broadband - ACT internet out of service since 11 days ^Open

I have attached the email ids of the entire management team for the public who have similar problems with ACT. ACT has the Most pathetic customer service and is the worst internet service provider. The customer representatives have kept our ...

Sep 28, 2019 by Ananya

ACT Broadband - Internet Connectivity Issue ^Closed

Act fiber has become the worst internet connection company. They are just targeting for new connection and there existing customer they do not give a damm, Some years before after the complain was launched they used to get the internet fixed in...

Sep 26, 2019 by MANISH BHIWANIWAL

ACT Broadband - Wrongful charge and account disconnection ^Open

Hello, My name is Deepak Pakhare and I am a resident of Bangalore. I’d like to file a complaint for wrongful charge and arbitrary account disconnection against ACT Fibernet in Bangalore. In June ****, after being fed up of almost a month ...

Sep 22, 2019 by Deepak Pakhare

ACT Broadband - Unfair charging on internet connection ^Open

On Month of *st April **** we stopped using the internet so nice we have a prepaid connection and explicitly called customer care and informed that we are not using the internet. So on the month of July, we resumed our connection by paying arou...

Aug 21, 2019 by Ravi

ACT Broadband - ACT Internet not activated for 10 days ^Closed

I've gotten a new ACT Internet connection installed on August *. I've been waiting since then to get it activated. I've logged numerous support tickets with ACT regarding this. I've also called their customer care to resolve this but to no effe...

Aug 11, 2019 by Nikhil Muthazhahan

ACT Broadband - Internet connection issues ^Closed

This issue has been frequent lately and the response from the team is not at all acceptable. They provide an ETA for resolution without thinking twice. I have been facing this since a few months wherein the internet would go off for the whole w...

Jul 29, 2019 by Sambeet Nanda

ACT Broadband - ACT Broadband Refund ^Closed

My ACT account number is ************ .I have placed the disconnection request/Refund request on **th july by emailing to helpdesk.blr@actcorp.in as their customer care number always comes busy or sometime it keeps you waiting for more than ** ...

Jul 17, 2019 by Vimal Kumar Anjana

ACT Broadband - Shiffting internet connection ^Open

We have raised service request on *st of this month for shifting request. Still, now we did not get the internet. From the last * days they giving false promises. We still face the issue. Please take necessary action on act crop....

Jul 11, 2019 by Chalamarao

ACT Broadband - ACT Broadband left service complaint unattended ^Open

I got a new internet broadband connection from the ACT group on **/**/****. After the bill payment for the initial connection itself, they took a long week. I used to call customer care to hear faulty verbal commitments. They finally provided t...

Jun 27, 2019 by V Nagaraju Reddy

ACT Broadband - ACT internet not working from a week ^Closed

Internet not working from ten days .no action taken and everytime costumer service desk talks about recasting the cables. There is no SLA .i have paid **** and taken the connection for six months. ...

Jun 13, 2019 by Kumar

ACT Broadband - Internet disconnection issue ^Open

I am facing internet issue from last * months which is likely down out of every week * to * days. So when I lodge a complaint about resolution after ** to ** hours they fill to fix the issue and again it will be disconnected. This process is f...

Jun 12, 2019 by Shashi

ACT Broadband - New internet connection money refund ^Open

I have paid for a new internet connection at C*-*** LIG PH-I Huda Colony Chanda Nagar Hyderabad-** on May *th ****. They promised to provide next day installation of a new connection but they failed due to no feasibility of providing me with a ...

Jun 11, 2019 by VENKATRAM REDDY

ACT Broadband - Act fibernet relocation request delayed ^Open

I am a existing act broadband customer and recently changed location and have raised a relocation request to continue uninterrupted service. But noone has addressed my issue even after multiple complaints. Already wasted my time in follow up an...

Jun 10, 2019 by Suneel Kumar

ACT Broadband - Internet not working SR ^Closed

I had a complaint on **th May stating my Internet connection is not working. The Internet connection was lost on **th May, I received a message from Act stating that the restoration of Internet will be done within ** hours, so waited for * days...

Jun 08, 2019 by Mohammed Waghith

ACT Broadband - Internet not working ^Open

Hi, am resident of Rampally locality for past few days am facing the internet connectivity issues. Even after multiple escalation still don't see any action. In a month almost **days am not getting internet and they are still charging for that ...

Jun 06, 2019 by Madira Nagaraju

ACT Broadband - Internet service not provided ^Open

have a act fibernet internet connection and it has not been working since * days.I tried calling the customer care and raised a complaint but till now there is no one to rectify it.The customer care number ***-******** is useless.We are kept on...

Jun 04, 2019 by Priya Darshini

ACT Broadband - Broadband distribution box not shifted for 4 weeks ^Open

ACT broadband requested for shifting of distribution box through customer care support line. No resolution happened. Sent emails to Nodal officer and appellate authority. Every time buying time and no concrete action taken. Already spent quite ...

Jun 02, 2019 by Purushothaman

ACT Broadband - Act fiber disconnected my service without completing the service tenure ^Open

I have taken internet connection along with modem for * months attached bill details below. Suddenly they disconnected my internet connection without informing me. Complaints raised to customer care are not taken care of....

May 17, 2019 by Sreenivas

ACT Broadband - Internet connection issue ^Open

I paid *** Rs. for the internet connection for * months on **-**-**** at *:** am. But still, I didn't get the connection. They promised for instant connection and they also told we have available in your area (*-**, Sanjay Gandhinagar, Shapur N...

Apr 23, 2019 by Jeevanarao

ACT Broadband - No response from the service provider ^Closed

I took internet services from ACT internet broadband services in Bangalore in ****. From last few months, I am facing multiple problems in terms of weak internet and slow speed. Worst is that there is no response in solving my problem despite s...

Mar 03, 2019 by Supriyo Bose

ACT Broadband - Broadband connection: regarding new connection ^Closed

Hello team, I paid rupee **** as a rental for * month for new connection. This guy's collect the amount on ** and said will provide new connection in ** hours. So ideally it should be install by *nd of nov.. but till *rth nov I haven't got ...

Nov 04, 2018 by Avanida Kumar chauhan

ACT Broadband - Internet connectivity issue ^Open

i am facing internet connectivity issue from couple of months and from last two months it has been reached i am facing internet connectivity issue from couple of months and from last two months it has been reached heights. after couples of fol...

Oct 21, 2018 by KiranKumar Killa

ACT Broadband - Pathetic service minimum 15 days & 100 follow ups before someone attends ^Closed

Took ** days to install connection, worked for a week and stopped working. Moved the connection to a new location, took another ** days to install and connection still doesnt work after some ** calls and * emails...

Sep 04, 2018 by Rohan

ACT Broadband - Monthly payment reflects wrongly ^Closed

I made a payment for ACT Wifi bill of Rs. **** on **th April,**** for the month of May. The amount got credited to ACT account successfully. The next day, I receive an email saying the payment is due for the month of May. I called the customer ...

May 12, 2017 by Neha kumari

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