Dell India
- Money deducted from bank but no order Closed
Hrithik Bagauli filed this complaint against Dell India on Oct 25, 2020
I ordered a Vostro ** **** laptop from Dell's website and paid *****/- through net banking and the money was deducted from my bank account right then but I never received any order confirmation email or any kind of acknowledgement at all from Dell. I've tried talking to Dell's customer care but it always shows busy even after waiting for hours and even if I somehow get connected( which is very rare ), whoever picks up just tells me that he/she will connect me to some other representative and this keeps going on and it takes hours to get connected with the representatives even once and sometimes they just shamelessly hang up without saying anything and I have to wait again for hours to get connected with them again just to experience the same thing again. After a lot of trouble I managed to obtain an email from them but that also is useless because they take days to reply to my emails. The website promised to deliver the order in *-* days but its been more than * days and they haven't even sent an order confirmation or refunded my money back. I urgently needed a laptop to attend my online classes but thanks to Dell's horrible service, I'm out *****/- and have no money left to order another laptop and attend my classes.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Dell India
Resolved
Frustrated? File a Complaint
Swiggy
"Thank you Voxya. Your efforts and help towards society and people like us are appreciated."
Rohit Kumar
Related Complaints
Dell India - Dell Desktop is under warranty But Dell India is not supporting Closed
Ref: Dell Service Tag: ***NG** [Case Number : *********/Service Request: **********] It's unfortunate for us that we purchased DELL Desktop for our Car Service Center. The desktop is under warranty & we have raised the Complaint through the ...
Nov 15, 2021 by Ankit Kumar Sahoo
Dell India - No problem resolved during warranty Closed
Dell * months laptop stopped working but service provider not able to ptovide technical engineer as they told to arrange ** GB pen drive +internet connection+one normal laptop along with some technical person who knows to follow their steps .Af...
Jan 31, 2021 by Hiten
My laptop is running very slow, usb ports are not working, specific keys from keyboards are not working. More over there is no action is been taken. I have been cheated by providing a defective laptop and the customer calls are horrible specif...
Oct 31, 2020 by chinmaya
Dell India - 24 Months NO COST EMI not converted Open
I HAVE PURCHASED A LAPTOP IN DELL WEBSITE USING MY CITIBANK CREDIT CARD FOR ** MONTHS NO COST EMI. EVEN AFTER ** DAYS MY TRANSACTION IS NOT CONVERTED TO EMI AS DELL FAILED TO INFORM CITI BANK CREDIT CARD ABOUT MY MERCHANT TRANSACTION TO BE C...
Apr 03, 2024 by RAJESH R
Dell India - Defective product with multiple defects Open
defective product with multiple defects...
Nov 14, 2023 by Dipti Beura