- Mobile Phone damaged while given for repair Closed
*** Issue *** :
There was a problem with the bottom panel of my A* mobile ("Home" & "Back" keys) not working. Rest everything was absolutely fine and working. I took it to the Samsung authorized service center in BTM Layout Bangalore (Pristine Electronics & Solutions - contact # *** **** ****). I was told that it would have to be replaced and may cost around INR *K. I was ok with it. Before they opened the phone up, I asked them if there would be any other impact post opening and they answered "NO" apart from fixing few adhesive tapes to be added.
Post opening, they said the part - bottom panel - has moisture (most common and standard reason/excuse by all service centers!) and need to be replaced. However the motherboard that was working fine all along till then had suddenly become non-functional once they touched and opened it! And I was told to pay ~*K for that.
My phone is a relatively new one (just * weeks over a year) and have had no history of any other problem till then.
*** My concern *** :
Service center was non-transparent and honest in telling me upfront that if we open the phone up, the mother-board could also become faulty. If they had told me so, I would not have taken a risk of *-*K to get a *.*-*K problem fixed. I would have lived with the Apps-based Keys to operate my phone.
I asked the Service center to give back the phone to me in the original condition but they refused to do so (basically because of their incompetence and lack of transparency).
One Mr. Mayank Dutt from Samsung Delhi office got in touch with me and after discussions with the Service center, told me that they can NOT get the phone back in the condition that it was in when I given it to them. He offered me **% discount in the charges if I pay the rest. I did not agree to bear the cost of the motherboard (~****+) which stopped working due to service-center's fault.
Are you brand?
Are you Lawyer?
Apology letter from company
Replace / Fix problem
"Thank you Voxya and team. My issue was resolved. I have been satisfied with your quick action."
Samsung - Ac not working Closed
I bought my AC ..last year which belong to Samsung company..by the immediate year it has got some problem call gas leaking ..I contacted Samsung and resq team also ..while the Samsung person said I was complete mistake while installing ..and th...
May 08, 2020 by Sarath
Samsung - Phone Blocked Closed
My Phone is blocked due to EMI Loan which was unpaid by someone who bought loan. But I didnt get my phone in EMI, I bought it in ready cash. Instead of laon mobile IMEI number They wrongly entered my mobile IMEI number. Due to this I cant do my...
Mar 13, 2020 by Jaya Kumar
I had registered a complaint on Samsung about my refrigerator past ** days ago, but in the last ** days, no action had been taken. the engineer had visited twice or thrice but they are incapable to repair the refrigerator. they are incapable ...
Mar 07, 2020 by Sunil kumar
I purchased Samsung galaxy M** mobile on ** July **** and delivered on ** July ****. The problem start within ** day and now the problem is continuing. I am giving the sequence *) It was not take charge from ** July **** so I deposit it Sam...
Dec 26, 2019 by mukesh
It is really very shameful that I am struggling since **th Oct to get repair my Washing machine while get very poor response. I have given my washing machine on ** Oct for chemical wash & get back on **th Oct with approx **** Rs charge . ...
Nov 13, 2019 by MUKESH