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Makemytrip - MMT denied Checkin

Kunwar Vikrant filed complaint against Makemytrip on Jun 17, 2022

Booked a hotel through mmt for the dates **/**/****-**/**/****. When i reached the hotel, they denied me check in telling that they were fully booked. I tried contacting the mmt customer care for resolution, they told they will resolve the complaint within ** minutes and provide me with an alternate stay but they did not get back to me , i had to book an alternate hotel at a heavy price. Even after * days they did not provide any resolution and they did not even refund my booking amount, i have tried calling them multiple times over but no response from their side. Mental Agony caused and loss of money. Disgusted by their customer service

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Makemytrip

271

Total Complaints

106

Total Resolved

39.11%

Consumer Satisfaction

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