Pharmeasy in - Missing medicine not refunded

Dear Sir / Madam,

I am writing to you to raise an issue about: Order medicines

I placed my first Order with pharmeasy and Order was delivered on **th May **. Due to personal work, we opened it on **rd May and found * bottle of digene costing *** Rs was missing and instead digene tablet(which we never ordered) costing ** Rs only was sent.

We reported it to customer care and we are now being told since ** hours from delivery date is elapsed nothing can be done and you hard earned money is gone.

Please find attached image of delivered wrong tablet and order page showing missing medicine we paid for.

It occurred on: **/**/****

Refund missing items money we have paid. Rs ***

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Akash Vashisth

Serial Number: M********