Shiprocket
- Misplaced Order and NonDelivery of Items Order ID Tracking ID Closed
Rahul Tejuani filed this complaint against Shiprocket on Jul 14, 2023
My order details are as follows:
Order ID: **********
Tracking ID: SRTP**********
I regret to inform you that despite the order being prepaid, the items were not delivered to my designated residence. Unfortunately, I was unable to answer any phone calls during the delivery period as I was out of the country. However, I was not made aware of any attempts to contact me, nor was any alternate contact information provided to me.
I made several attempts to contact the number provided, *****-*****, between the hours of **:** AM to **:** PM, but to my dismay, I discovered that the number does not exist. This further added to my frustration and left me unable to communicate with the delivery personnel.
Upon checking the tracking URL, I found that the items were mentioned to be sent back to the seller. This is highly disconcerting, as the item I was expecting weighed approximately *-* kilograms, whereas the returned item mentioned was a Jeans pant. Such a discrepancy indicates a serious mishandling of my order.
To support my claim, I have attached relevant screenshots and videos for your reference, clearly demonstrating the inaccurate tracking status and the mismatched item received.
Provide a comprehensive explanation of what transpired with my order and the reasons behind the misplacement and non-delivery.
Ensure that my order is promptly reshipped to my residence with utmost priority.
In the unfortunate event that the item is lost, I demand a full refund of the product amount without delay.
Please be advised that failure to address this matter satisfactorily and in a timely manner will leave me with no choice but to escalate this issue by filing a complaint and reporting the incident to the consumer court. I am prepared to take legal action if necessary, which may involve hiring a lawyer to pursue this matter further.
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Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Shiprocket
Resolved
Frustrated? File a Complaint
HappyEasyGo
"I tweeted about the issue before but I did not get any reply, until Voxya tweeted & tagged HappyEasyGo. I received the refund today after a long time. Thank you!"
Mrunmayee Palsule
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