Himanshu Sharma filed complaint against OYO on May 13, 2024
Sir,
I, Himanshu booked an accomodation on OYO Flagship Classique Inn Farm Stay on ** May ** and I confirmed ** times by sending confirmation mail but every time I get a positive message. But when I reached the property, the manager refuse to give room and said that the contract between booking.com & Oyo was finished five months back. And when I tried to contact OYO for alternate property he told me no option available. And after traveling with family for * hour on road I have to paid **** rs for an ordinary lodge at ** o clock at night. Now my question is that who is responsible for my loss, physical and mental harrasment and horrible night. My kids got fever and I have to give them medicine view all these harrasment. And if my booking was confirmed why the manager refused to give me room. And totally I spent **** in hotel and cab due to this refusal.
Who will compensate my loss of money? What will I do? Will I have to take legal action against OYO or Oyo will compensate my money of Rs **** to which I spent that night automatically.
My booking ID - **********
My question is why Oyo will not provide any alternative option? Why the manager refuse to give money? Why OYO did not confirmed my booking? Why I have to ruined my night? Whose fault is this? Why I have to suffer that night? Who is responsible in case of any accident happened to my family that night? Kindly reply. I need a apology letter from OYO and full Rs leke **** as my compansation.
Regards
Himanshu
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