Makemytrip
- MakeMyTrip cab services sending false messages Closed
Aravind filed this complaint against Makemytrip on Jun 12, 2018
I booked a cab from coimbatore to palani for *th June *AM. The Drivers details were shared with me * hrs prior to the travel time and the driver even confirmed it through SMS and asked our scehdule for that particular day. By *.**AM i got a message and OTP from Make My trip saying that the driver is on his way.
When i call the driver at *AM, he says that the MakeMyTrip people hasn't sent him any kind of notifications, hence he can't come. The Driver even says that he is ready to take me on a trip to palani provided i book him separately.
Also another driver emerged at *.** saying that he was my cab driver assigned for the day. He even had the MakeMyTrip message. But the *nd drivers name was not messaged to me by MMT.
Atlast i had to cancel the trip through MMT and had to book a separate call taxi driver at high rates. My whole plan for that particular day got spoiled as well.
I only have the following questions,
*. How did the driver message me on *th June *AM on first place. Wouldn't he know by that time whether the trip was arranged or not ?
*. Why didn't make my trip notify the *st driver properly. Whose fault is it?
*. Who is the incharge from MakeMyTrip side for my trip. He has not done his job properly. Is any action taken action your MakeMyTrip employee OR you are not bothered about customer satisfaction at all ?
If you are really concerned about customer satisfaction, then please tell what action you have taken against the employee who was responsible for this miscommunication.
Please note that the cancellation fee ***Rs something is way below par for the losses that i incurred on that very particular day. I booked special darshan tickets at **pm for my whole family which costs around ****Rs, which got completely wasted since i was not able to reach Palani on time. Whole my day got screwed and the purpose of my journey was unfulfilled.
Thank you for making me quit any of the makemytrip services for rest of my life
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Damages for loss and agony
Makemytrip
Resolved
Frustrated? File a Complaint
Labbaik Umrahs
"A lot of thanks to Voxya. I got my refund today. Moreover, the company called for an apology too."
Zeeshan
Related Complaints
Makemytrip - MONEY STUCK WITH MAKEMYTRIP Closed
I had booked flights in **** via MAKEMYTRIP for a family trip viz GO AIR for BOM-COK-BOM . Travelling was only in May ****, but Covid hit and we were unable to travel. Money was put into escrow account, as was earlier informed by airlines and ...
Mar 16, 2021 by AJIT RAVINDRAN UNNITHAN
Makemytrip - Refund failed Closed
My flight booking ID NF************** AMD-CCU was cancelled on *th March ****. Then Makemytrip also sent a mail to me that a refund is in progress. but some days later another mail sent from your side that due to some technical issue refund w...
Mar 12, 2021 by Sunanda Guha
Makemytrip - Flight got canceled Closed
Hi Team, I have booked a round trip from Delhi to Male using MakeMyTrip service. You can find the flight details in the trailing mail. However, the Srilankan airlines are not operational since March **** and no body from your side informe...
Feb 18, 2021 by Ankur Mishra
Makemytrip - Hotel booking Closed
Money debited from my account but hotel booking not confirmed. Transaction reference is IGAKMSDQ** on ** feb **....
Feb 16, 2021 by abhishek raj
Makemytrip - Booking not completed money deducted Closed
I was booking a hotel room. Money was deducted from my account but the MakeMyTrip app said the transaction failed. I did not receive a booking ID or a confirmation email or text from MakeMyTrip. The booking is not being reflected in the "My Tri...
Feb 01, 2021 by Ayushi Chaturvedi