- Luring customers about price protection with banners and with misleading information Open
Posted on: Jun 12, 2018
Complaint filed against: Yatra.com
Booked flight for my aunt on 7th June 2018 for the travel of hyd to Newyork and also return.
I booked through yatra.com as I got attracted to their banner promotion of price protection which is nothing but misleading and hiding the important facts under terms and conditions.
After I booked price got reduced by 10241/- compared to the amount which I paid i.e 80059/-
When I spoke to their Customer services regarding price protection over telecon and requested them to refund the amount....they simply said they are comfortable giving that amount in E cash which has usage restrictions of 5 to 10% of total amount of future transactions.
Ecash can be earned even for each referral which can not be considered as a cash.
Price protection in terms of ecash is useless and it is known to anyone who is versatile in doing online transactions.
So I understood that they are simply misleading customers by their banner adverts with out ethics and values.
So requesting you to do the needful.
Resolution Demanded: Get refund or credit for your purchase, Get damages for financial loss and mental agony
Complaint filed by: Bhuvan Reddy