Lg Electronics India Pvt Ltd.
- LG TV Issue after Service Closed
Narendran Muthukrishnan filed this complaint against Lg Electronics India Pvt Ltd. on Mar 05, 2020
Dear Sir/ Madam,
This is to bring to your attention the issue that Im facing due to LG Service Centers in my area. My LG TV **" LF***T had a display issue during mid of February ****. I checked the LG Website at the below link
https://www.lg.com/in/support/repair-warranty/locate-repair-center-detail/chennai-IN**********S and found that the nearest
autorised Service Center was AR Electronics.
I approached them and informed them about the issue. A technician visited my home, informed that the LEDs have burned out and needs to be replaced. He said it would be chargeable and the spare would arrive in * days. The TV was serviced and returned on **th February **** (Bill Attached). Post servicing we found that the HDMI was not working and the Audio and Video were not in sync. When we tried to reach the same service center AR Electronics, the shop is closed and the phone number is also not reachable.
To our dismay we found another LG Service Center called Sun Max Services in our locality. We requested him for help and he asked us to raise a service call through LG Customer Care. I registered the service call and the technician who visited informed that the PCB is faulty and needs to be replaced which is chargeable.
I informed him that the issue was after the service done and there was a warranty of * months for the service. He informed us that AR Electronics was not an authorised service center and their contract was terminated on **th Feb ****.
The LG Website still shows AR Electronics as their authorised service center. Screen Shots attached.
The TV is still not working and Im not sure whom to get in touch with. Sun Max services want me to pay for the spare and service charge to fix the TV as they are not responsible for issues made by another Service center. We are trying to raise the concern with the Area manager to no avail.
Request you to consider this issue/ complaint and help me in getting this resolved.
Thank you
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Resolution Demanded:
Replace / Fix problem
Lg Electronics India Pvt Ltd.
Resolved
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