Urban Company
- Laptop damaged Closed
Siddhartha Chatterjee filed this complaint against Urban Company on Jan 22, 2024
Resolution Demanded:
Refund
Replaced
Damages
I bought my laptop in ****, and till **** December it was working perfectly. Then I wanted to upgrade it, and paid Urban Company to upgrade the SSD and RAM which was very much overpriced, but atleast I was relieved that I was in good hands because they said there was * months of warranty and nothing to worry about. After the upgrade I momentarily used my laptop once or twice, and one day I kept my laptop open for around * hours, and suddenly it shut down. On raising an issue and asking for a revisit from Urban Company, the same technician came and inspected, and said the motherboard was shortcircuited, and took my laptop back with him for repairing, and after discussion, it was decided the company ( Urban Company) will take care of the repairing charges. Next the technician called and said it was burnt and will take more time to repair. It has been over * weeks now but they kept stalling over *-* times, and now today they closed the issue saying they can't do anything since it's a burn issue, they won't take accountability or responsibility for damaging my only personal laptop. I don't believe this is justified, as it cannot be a coincidence that only after someone opened my laptop it suddenly got damaged. I only agreed to let him open my laptop when he had promised me not to worry and that everything is assured for up to * months. I don't believe this is justified, and I ask for justice.
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