Justdial.com
- Irresponsible customer support and cheated money Open
Selvakumar filed this complaint against Justdial.com on Sep 21, 2022
On Feb **** I took * year plan for listing in justdial.com. after few months I was getting many irrelevant and spam calls. So, I called Justdial conveyed my request. Instead solving the issue they simply said I need to upgrade my package to monthly **k+ package to get most relevant and get the leads first. So, on Aug **** last week I called their customer support and told them to stop the service initially they said they had deactivated but they haven't So I called again on Sept *th ****. They said your account is still active so I'll initiate the process to deactivate. After that I got the ECS deactivated message. They said the plan will be active till next *months even it is deactivated. I asked what if I don't pay monthly payments does it have any bounce charges they said there is no bounce charges. But on Sept ** **** they charged *** and Sept ** **** charged *** as bounce penalty. So I called them twice to enquiry but both the time they cut my call in-between and one person spoke very rudely. It clearly shows how justdial is cheating people in the name of business promoting. Most irresponsible customer support I have ever seen.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Justdial.com
Resolved
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