- Irresponsible behaviour and financial mental harassment ^Closed

Yash Kumar filed this complaint against Oyo on May 18, 2019

*. We booked a hotel in Kapashera, a *X room quite spacious and pleasant to look at a week prior to the actual booking date. The hotel was situated at a distance of **-** km from the place we reside in ( booked it because it was extremely beautiful).
*. The check-in date was supposed to be of **th May, at ** pm. We got approximately *-* calls from the company that day itself confirming our stay. When we reached the place (at about * pm), we got a call from one of their executives that we have been shifted due to safety issues.
PS - we had already travelled for ** km till then and reached the hotel almost.
*. We agreed to them finally (no other solution was there) and we requested them to shift us to a hotel comparable to this *X suite room. But they shifted us to an under the mediocre hotel in Pitampura which required us to travel back again ** km.
*. The original tariff was ****/- and the executives said they’d offer us **% compensation as an apology but in spite of this fact, they booked us a hotel of tariff **** almost double.
*. In order to inquire about this and request them to change the hotel we called them for *.* hrs but none of the employees proposed any kind of solution rather just wasted our time and literally it was like mental torture.
*. Finally after * hrs ( at about * pm ) they shifted our property saying the tariff would be just Rs ***, whereas at the hotel it was ****. Again they made a fool out of us.
Despite reaching late by * hrs and prior booking and problems caused at there end, they made us go through a mental, financial and emotional torture.
This is a kind of harassment to the guests and I expect some serious action to be taken against the company.

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