- Irresponsible behaviour and financial mental harassment Closed
*. We booked a hotel in Kapashera, a *X room quite spacious and pleasant to look at a week prior to the actual booking date. The hotel was situated at a distance of **-** km from the place we reside in ( booked it because it was extremely beautiful).
*. The check-in date was supposed to be of **th May, at ** pm. We got approximately *-* calls from the company that day itself confirming our stay. When we reached the place (at about * pm), we got a call from one of their executives that we have been shifted due to safety issues.
PS - we had already travelled for ** km till then and reached the hotel almost.
*. We agreed to them finally (no other solution was there) and we requested them to shift us to a hotel comparable to this *X suite room. But they shifted us to an under the mediocre hotel in Pitampura which required us to travel back again ** km.
*. The original tariff was ****/- and the executives said they’d offer us **% compensation as an apology but in spite of this fact, they booked us a hotel of tariff **** almost double.
*. In order to inquire about this and request them to change the hotel we called them for *.* hrs but none of the employees proposed any kind of solution rather just wasted our time and literally it was like mental torture.
*. Finally after * hrs ( at about * pm ) they shifted our property saying the tariff would be just Rs ***, whereas at the hotel it was ****. Again they made a fool out of us.
Despite reaching late by * hrs and prior booking and problems caused at there end, they made us go through a mental, financial and emotional torture.
This is a kind of harassment to the guests and I expect some serious action to be taken against the company.
Are you brand?
Are you Lawyer?
An apology letter from company official
Get refund or credit for your purchase
Get damages for financial loss and mental agony
Airtel Digital Tv
"The issue is resolved and Cheque received from Airtel. Thanks for helping me in this issue highly appreciated!"
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