- Internet service poor for five months ^Closed

Aditi filed this complaint against Airtel on Oct 03, 2017

I have been facing poor internet connectivity from airtel at my home since May this year. The internet always used to work prior to that, and suddenly the connectivity became poor in May.

I informed airtel through calls, emails, but they always said please give us few days time, and we will resolve this issue. I am working as a software professional and so is my husband. As a result of this, it has caused us a lot of trouble since the last so many months in doing our work.

I still made the bill payment for May, and told them that I won't make any other payment till the issue is resolved, as I can't access internet. They agreed on the no services no payments rule at that time.
Now last week they say we have resolved the issues with your internet. We will enable the services once you make the payment for the last three months. How can the even ask for that payment for a service they didn't provide.

Even in the course of last four months they have rarely responded to my emails. I have continuously been telling them of the business loss this is causing us, but they kept ignoring us.

I even included their Nodal officer for the state and the appellate in the emails, but no one bothered to resolve the issue.

There are two issues that I would like to bring your attention to :
Poor service being offered without prior intimiation
Asking for payments when services not provided


Any of these in itself is a big glitch, and most consumer courts would ask the service provider to pay a fine for such a lack of service.
Even one week back when we spoke on phone, they said they will call me back in one hour, and still haven't called back.

If they told me at the start that they can't fix this issue soon, or they will ask for bill payments for the period where services will not be provided, I would have changed the service provider then itself.

Who will now pay for my business losses for the last * months?
Who will pay for the waste of time that I had sending all those emails, and getting into all those calls?
Who will pay for the lack of service?

Should I be paying for someone else's fault?
I had even puscahsed their hotspot for INR. ****/- or so, which serves no purpose. Why should I be holoding it? They should also return the money for that.

In today's tehcnical world, I am sure one would understand the pain that everyone in my family has faced due to lack of internet.
On top of it, our work area is also IT, so the ramifications of no internet at home are easily to the tune of INR. *,**,***/-.

If internet hadn't worked from first day at my home, I could still have understood that it is in an area where there is no network.
But something that was working was stopped by them without notice, not repaired, not communicated to the consumer of what they are doing.
These are big offences in today's digital India.

I would urge you to take airtel to task to ensure they can't repeat such offences to their consumers who are the source of their income.
A penalty being levied on them would be a good step in this direction.


I have attached emails since the last few months where you will just see me sending emails without a reply, or a standard text that we will resolve it.
Just like they have the right to disconnect a customers connection for lack of payment, they also have the liability to pay to the consumer due to lack of services.


Could you please follow up with them and make them realise their mistakes and the pain that they had caused their consumer?

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