Act Fibernet Bangalore
- Internet Complaint not resolved no response from ACT Closed
Dhruv R. Kumar filed this complaint against Act Fibernet Bangalore on Jun 03, 2020
Internet is down since **th. I have repeatedly reached out and escalated to Nodal officer and Appellate Authority regarding the same as we are working from home. I understand the weather and the rain, but all I have requested for is a call back from the technical or on field team so that they can give me an ACCURATE date as to when it will be resolved so that we can make arrangements accordingly. I have been given commitments of 'within next * hrs, ** hrs, ** hrs' everyday but there is still no internet. Shreyas, a nodal officer reached out on **st assuring that he will call me back the next day to tell me when it will be restored. I have till now not received a call and neither has he taken my call once. Nor has the customer service team called. Nor has the technical team called.
I am unable to understand why a paying customer cannot be called back and informed about the status of the complaint. This has severely impacted both my and my wife's working from home and has resulted in acute mental hasrassment
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Act Fibernet Bangalore
Resolved
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Dell
"Great work, I liked the efficiency of the process and the fact that my complaint got resolved in less than a month, while I had been trying for the last 6 months."
Ananya Jindal
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