Make My Trip Pvt Ltd
- INCORRECT REFUND PROCESSED Open
Shaily Shamkuwar filed this complaint against Make My Trip Pvt Ltd on Sep 20, 2019
I booked my flight through Make My Trip in British Airways - I was returning from Paris with a layover in London of * hours. After a lot of waiting it was suddenly announced that the flight is cancelled and will ''get back" to us if they book us on a new one. I was stranded at London Airport for about ** hours - as I had no pounds to book a hotel myself or had a working phone number. It was ridiculous on the flight's part that they were least bothered about the ongoings of their customer. At last I had to take help from my friend to book me on a new flight which costed me double the money for the whole trip. It was absolutely ridiculous. I have been fighting with the airlines from the last * months but they will only tell me to talk to the travel agent as I booked my flight through them. And my travel agent (MMT) has stopped responding me without giving any update on my refund. They only gave me a **,*** INR as the refund as that is how much it apparently would cost for a one leg. But my point here is how can they not provide any accommodation or food or even put me on a next available flight - they had no IDEA when that would happen and I couldn't be stranded any longer. It's so sickening that they can't even refund an amount that costed me so much more in every way. I need an action from MMT on this. They have literally stopped.
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Resolution Demanded:
Refund / Credit for purchase
Make My Trip Pvt Ltd
Resolved
Frustrated? File a Complaint
PepperFry
"Before logging my complaint in Voxya, I had approached the consumer forum which was a big disappointment. Voxya provided excellent service and resolved my complaint. I have received the refund from PepperFry."
Arijit Sengupta
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