Vodafone Idea Limited
- Illegal Charge Closed
Mohit Saxena filed this complaint against Vodafone Idea Limited on Jun 09, 2021
I was on a plan called RED which had Netflix along with it. This was resubscribed on **th May ****. However in Oct ****, I cancelled the plan on VI app and that new plan had no Netflix. As a consumer, I have canceled my old plan and now I will not have the benefit of Netflix. Now they have charged me for Netflix in May **** stating that I only changed the plan but not canceled a VAS. I am not to know, as a consumer, that I have to go and switch off so many other things. For me a plan change is my consent of what I want and what I don't.
On contacting Vodafone..I have spoken to their customer care on *th, *th and *th of June ****. I also received a call form resolution help desk and all stating that I have to pay and its my fault. They cannot cancel this. I have call recordings to this effect as well. I think I am in my rights to ask for the refund as I have opted out of a plan and they need to reverse the amount to me.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Vodafone Idea Limited
Resolved
Frustrated? File a Complaint
Cleartrip
"Great Work by Voxya. I was waiting for a refund for 1.5 years. But after using Voxya, I received my refund within 1-2 months. Thanks!"
NAGA TEJA RAM K
Related Complaints
Vodafone Idea Limited - REFUND OF SIM ONLINE DELIVERY CANCELED Closed
I have ordered an Online MNP request from Jio To VI on *th March **** and they didn't delivered my sim and their delivery man blocked me on *th March and then on *th March **** I canceled the ordered but the money has not been received yet in m...
Apr 04, 2024 by Sourav Roy
Vodafone Idea Limited - False Plan promise Closed
I recieved a call from a customer service agent from Vi who promised me that I will get a plan for *** for * numbers which than i upgraded to * numbers @**** with Netflix , Amazon prime and hotstar and some other otts . and on her request i po...
Jan 21, 2023 by Jagjeet singh
Vodafone Idea Limited - Number updated with another customer Closed
Company add my number with another customer and they called me regularly for bill pay as I'm not aware about customer....
Nov 15, 2022 by Tushar Sanjay Salunkhe
Vodafone Idea Limited - Recharge Amount Paid Service not activated Closed
I have done my recharge of Rs ** almost * hours ago and still till yet the service is not activated and even incoming call service is not activated. Though I recieved message also from VI for successful recharge. But no service activated. Tried...
Oct 26, 2022 by Noor Shahid
Vodafone Idea Limited - Callertune Subscription Call Disconnection Closed
Unable to choos song for caller tune also unable to get benefit from last * days more over trying to contact toc ustomer care and chat but continuously call getting drop or disconnected the advisor also saying that supposed of is not available....
Oct 18, 2022 by Bijrajsinh sarvaiya