Yatra
- HOTEL ROOM NOT GET WHAT WAS PAID FOR Offered Resolution
Shiv Narayan Prasad Misra filed this complaint against Yatra on Aug 27, 2021
I booked a room in " homestay by Tea Garden ".. through Yatra.com portel, which indicated that the Homestay must be a Tea Garden property, but it was not. The property is not in Tea Garden even then it is being shown as a property by tea Garden.
When I booked the room the portel says the room Is tea Garden Facing whereas I was forced to live in a room which was closed from all sided. No view. On asking about the reason the property staff said that they received only ****/- for the room hence this is the room we will give you. It means yatra corroborated with the property owner and forced me to stay in a servant room despite paying around ****/- per night for the room. If the owner received only ****/- then who amasses the whole money. Is yatra cheating the customers.
The room situation was pathetic. It was dirty. Kitchen was dirty. Toilet had everything unusable, unclean and unhygienic. The breakfast was not good.
During my entire stay the television was not working.
No wifi was available for my entire stay period.
Therefore, Yata sold me the booking giving wrong information and cheated me.It's a case of cheating and forgery. I want full refund.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Yatra
Resolved
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"My issue is resolved. I got the call from MMT and they refunded my amount. Thank you Voxya team. Thanks for being great help."
Mohd Afnan
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