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Goibibo website

 - Hotel Panchavat Nashik fooling around by claiming gostay hotel Refund not initiated by Goibibo Open

Imran Varshani filed this complaint against Goibibo website on Aug 27, 2020

Dear Mr Manager

I'm a very regular traveller and always preferred GOIBIBO. This is first time in years i'm raising the issue and asking for the refund.

I trust gostay preferences always.

With ref to the above facts
I have * issues and i believe you and your management will take this with great sincerety and with due honesty.

*. Please visit the hotel and trust me you will Remove Gostay tag from this hotel. It does not deserve *star plus gostay tag. Traveller like me will get fooled from this.

* I had Booked *N hotel at Panchavat. Invoice attached and paid approx Rs ****/- for deluxe room.
Why I paid
- To sleep without AC
- Without TV
- For mosquitoes
- No HOT water
- No towel and soap
- Stinking blanket and ad matress
- Room stinking
- zero service
- No one at the reception from **pm till *am.

Are these delux services??

At ** midnight - Electricity tripped and gone and there was no one to attend us.

Some how at *am in night - Security guard shifted us to another room - Which had NO AC and bed was simply stinking. Mosquitoes were yelling at us.
Toilet was so bad.

Since we were half asleep and were in night sleeping dress - we managed to sleep in that dirty stinking room. Check the pictures.

(Can share security number as well on request)
Tried calling the owner & the manager - number given by the guard - But no one responded.

Basis above - please suggest - Dont you feel it is justifying to ask for a refund? And I'm sure you will agree and will show courage to sympathize on this.

I met the manager at *am while moving out of the hotel Mr Bhushan - He apologized like anything and offerred me * extra night - But I refused, Since i had to go back to Mumbai today.

Why would I stay back in such a horrible place again for one more nightmare???

Hence i need a refund.

I have been contacting your customer care via chat and on call but I'm very sad and disappointed to see NO positive response since last * days. Your guys are simply closing the case without my confirmation and knowledge.

Please process refund at the earliest



Regards
Imran Varshani
**********
**********

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Resolution Demanded:
Apology letter from company
Refund / Credit for purchase

Goibibo website

8 Total Complaints
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