Booking.com
- Hotel Owner Denied Check In Open
Shanti Swarup Biswal filed this complaint against Booking.com on Oct 14, 2019
We booked * rooms in SPOT ON ***** Trozan Guest House SPOT via Booking.com for one night sat at Tabo. After reaching the property the owner denied us to stay and said that there is no such bookings in your name. The palce is isolated one and also not mobile networks are available in that place. But, fortunately BSNL was working so we managed to call the booking .com customer care and first the customer care executive asked the hotel owner to give us the room as there was a booking. But, the owner refused us to give the rooms and said we are already full and we cannot accommodate you. We also talked with the higher authorities of booking.com but at last we had to leave that place and come back ** kms and booked a homestay. We had to pay a huge amount for the homestay aswell as the cab charged us more. We need a compensation for this. I dont know who is responsible either oyo or booking.com.
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Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Booking.com
Resolved
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