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Booking.com - Not getting the refund from the property of booking com

Debabrata Bhattacharjee filed complaint against Booking.com on Apr 26, 2023

I have paid an advance of Rs **** for booking to the property as booking advance on **-th March. However, the property was unable to accommodate me. They told me that the reservation is subject to availability. Hence, I requested to cancel the booking. Even if the cancellation was free of charge, I did not get the refund till date. I have submitted all the supporting documents (including the bank statement) long ago and done multiple follow ups. But all were in vain. Please provide me the advance amount I had paid to the property.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Booking.com

28

Total Complaints

8

Total Resolved

28.57%

Consumer Satisfaction

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