Oyo
- Hotel denied check in against confirmed booking Open
Ankesh dwivedi filed this complaint against Oyo on Dec 22, 2019
I booked Oyo Hotel for my long-planned holiday at Gokarna With booking ID JLCN****.
What Happened:-
Booking was confirmed and the next day I received below message on WhatsApp:
Hi Ankesh, Due to unavoidable circumstances, we need to change* your booking JLCN**** from OYO ***** Hotel Royal Valley to another hotel. Click on link https://www.oyorooms.com/upgrade-booking/*********?utm_source=overbooking to select your new hotel. We are sorry for the inconvenience caused.
Thanks for choosing OYO.
*T&C Apply
What I did:-
I tried selecting another hotel from the link which never helped me to book another Oyo as URL itself didn't open after selecting the hotel.
I called customer care and patiently waited for the customer service executive to resolve the issue for more than * hour.
What Oyo Did:-
Buzzed me off by disconnecting the call.
What I did:-
Again called Oyo and this time waited for almost * hours and sent the WhatsApp screenshot over mail.
I asked them to give me a confirmation about the booking.
What Oyo did:-
After keeping me on hold for so long they gave the confirmation on the call for which I have recordings and on the mail chain as well.
I asked if I am getting any surprises I will not be liable for any loss then.
What I did:-
I traveled from Bangalore from * AM and reached at * PM. Went to the hotel. And I got to know that there is no booking.
I called Oyo to solve this but they again kept me on hold for almost * hour.
What I am doing:-
There is no hotel to stay in as all the hotels are full.
I don't have the battery on my cell. I am taking a cab and returning to Bangalore.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Damages for loss and agony
Oyo
Resolved
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