Booking.com - Hotel cancellation scam
Vitesh Dhawan filed complaint against Booking.com on Jan 8, 2022
We had booked the Swati hotel, Aarambol, Goa on **th of December **** at around *:**
pm for the dates **th Dec ****- *st Jan **** . After booking, we spoke to the
hotel owner and because of unsurety of good Wifi signal and rude behavior, we canceled the booking within **-** minutes on the very same day. We also called the hotel regarding the cancellation charges and they told us to speak to booking.com and they will take care of the same. So we messaged Booking.com to waive the cancellation charges after speaking to the hotel. We did not make any payment at the time of booking.
However, after * days, on Jan *st **** the amount is deducted from my credit card without PIN/OTP (when we had removed the card details too). I immediately spoke to the customer service agent from booking.com who said that they will mail the hotel regarding the refund but got no confirmation regarding the same and now the hotel is refusing to refund the amount.
So unethical behavior this is. We cancelled the booking within **-** mins. Did not block the hotel. Informed them. Then why charge a hefty
amount of **,*** after * days when we never stayed in the property?
Booking.com is not helping us at all and asking us to speak directly to the hotel. And guess what. Hotel is not even picking our calls.
Refusing to return our hard earned money.
Below are the details:
Booking Confirmation Number: **********
PIN code: ****
We have all the proofs and the recordings.
Please help us support so that this does not happen with anyone again.
Hotel details: Check out Swati Hotel on Booking! http://www.booking.com/Share-*rGDwW
Thousands of customers like you have trusted Voxya to resolve their issues
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
Are you facing
similar issue?
File a Complaint today and let our
experts help you in taking
legal action and getting resolution.
Related Complaints
Netra S on Dec 26, 2023
booking.com – Yelled at by Booking comClosed
I am going to pin down the experience we had with booking.com here and had to do this after waiting to get in touch with their customer support. We had booked a property at Niwana Stays, Lonavala [this was their...
Jai Singh on Aug 3, 2023
Booking.com – Refund not received Closed
I booked the flight and then cancelled it PNR R***VH . Indigo refunded the money (****)and i have the proof of the same and yet booking.com is not giving my money back it has been more than a month i have been tryin...
Debabrata Bhattacharjee on Apr 26, 2023
Booking.com – Not getting the refund from the property of booking comClosed
I have paid an advance of Rs **** for booking to the property as booking advance on **-th March. However, the property was unable to accommodate me. They told me that the reservation is subject to availability. Henc...
GIRISH RAJENDRA GERA on Nov 12, 2022
Booking.com – BOOKING NO AT BOOKING COM HOTEL DENIED TO GIVE ROOMClosed
I DO ONLINE BOOKING ON BOOKING. COM CONFIRMATION NO. IS ****.***.*** & DO ONLINE PAYMENT OF RS.***/- BUT HOTEL DENIED TO GIVE ROOM -
Rishikesh on Sep 17, 2022
Booking.com – Booking was fakeClosed
We ahd booked via booking.com for a place called Manori Beach View. Upon reaching the destination, the owner said that it was not booked and were refused entry. We called up OYO as they were the middle men they trie...