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SUJIT PRASAD GUPTA filed complaint against Goibibo on Jun 7, 2019
I had done a hotel booking for my family and friend on **rd May ****. I called Hotel to reconfirm the booking and found that there are no such bookings. I reported this matter to Goibibo team via call centre number.
After that every day, I called them more than ** to ** times and was kept on hold for ** to ** minutes every time. Every time a new executive comes and promises to provide a solution and would assure for a call back in ** to ** minutes but they would not call. On the day of check-in still, they could not provide me with any solution. My payment is on hold. They have cheated me.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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