consumer court consumer Forum

voice of consumers

  • Browse Complaints(current)
  • Login
  1. Home
  2. Complaints
  3. Higher charges for Part load
Records save successfully

Patel Packers And Movers

 - Higher charges for Part load Closed

Shanmugasundaram filed this complaint against Patel Packers And Movers on Jun 30, 2019

With reference to Quotation No. **** dated */**/**** and Bill No.*** dated **/**/****, the below are the lapses and unprofessional services.
The goods were packed at my home in Mumbai on *th June. An agreed amount of Rs. ***** was paid before loading to the lorry. Rs.**** by advance, Rs. **,*** by cash and Rs. **,*** by bank transfer. The consignment was supposed to be delivered direct basis (door to door) only for my goods and not part load. This is as per quotation and WhatsApp shared by Santosh (Part load was Rs. **,*** and full load direct to home was Rs. **,***). I choose full load direct for Rs. **,*** plus Rs. **** for Insurance.
The goods were supposed to be delivered within *.* days as per quotation i.e on or before **th June. However, when I was checking the status on *th June I was surprised to note that the vehicle with goods was left only on the *th evening from Mumbai. The vehicle was halting in Mumbai from *th to *th June for reasons unknown (later found that Geno Pharma goods were loaded into a lorry which was against the quotation given to me). On vehicle reached on **th June at midnight at **.** pm to my designated location in Erode. The driver does not know the location and my brother had to physically go with his bike and had to guide the driver for about * kilometres in spite of a clear address given to the driver.
We found that the vehicle was carrying almost **% of good belonging to somebody else (Cypon Syrup of Geno Pharmaceuticals, Thane). All the goods that were loaded from my home on *th June were unloaded and goods of Geno pharma was loaded close to **% of lorry capacity and my goods were reloaded). This is completely against the contract arrangement as the vehicle was supposed to be direct delivery without loading anybody else goods. Some of my goods were damaged during these exercises. There are several lapses, breach of trust and cheating at Packers/transporters end.
I have sent all photos in WhatsApp to both Ranjan and Sanjay on the **th morning itself but till date, I did not get any proper response from both of them. Please note that the service arrangement is only with Patel packers and me and I have nothing to do with the transporter. It is packers responsibility to handle the transporter but I'm repeated being involved by packers to get connected with the transporter. I had asked to refund an amount of Rs. **,*** is the difference between part load and full load.
Also, there is service lapse from the packers. As it was midnight the driver did not know how to arrange for unloading (as a part service contract, all loading and unloading was packers responsibility). Both packers and driver could not arrange for unloading the goods and we had to locally help to arrange for unloading. When we arranged for unloading, the local labours were asking for Rs. **** initially and then Rs. ****. The packers informed that they can pay only Rs. ****, though they could not arrange anything for unloading. Then we arranged other known labours for Rs. **** for unloading. When the initial labourers who asked Rs. **** tried to disrupt unloading, we had to call local police help to settle the matter. We paid Rs. *** to settle a dispute with initial labourers. Another Rs. *** was paid to transporters.
All these resulted in mental stress and agony for me and my family members. Hence, I need the packers to pay Rs. **,*** the difference between part load and full load and another Rs. *** for unloading charges extra paid by me

Are you brand?

Resolve Complaint


Are you Lawyer?

Help Consumers

 


Resolution Demanded:
Refund / Credit for purchase

Patel Packers And Movers

3 Total Complaints
1 Total
Resolved
33.33% Consumer Satisfaction

Frustrated?     File a Complaint

Share complaint with others:

Clear Trip

"I spoke 20 times with the Cleartrip but the problem was not solved. But after sharing the social media campaign, they responded positively & refunded."

Tangella Mallikarjuna Raju

Resolved

Resolve complaints to succeed in business

We support businesses as much as we support consumers. Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints.

Resolving customer complaints are important to succeed in business. Infact consumer complaints are opportunities to build trust and long-term relationship with customers that can turn customers into Brand advocates. You should check our detailed article on how brands should resolve consumer complaints here https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/

How it works

  • Fill form to create account
  • We verify business
  • Login & start resolving

Voxya benefits

Building Customer Trust

Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns.

Efficient Complaint Management

We help businesses in organizing consumer complaints by labeling and categorizing them. You can take action based on time, type or urgency.

Quick Response

Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand.

Resolve Complaint Quickly

As we regularly capture complaints so we notify businesses as soon as we receive any complaint at our platform, thus enabling quick resolutions.

Build Better Brand

Voxya helps in identifying issues in your product or services. It is important to find out the real reason why that mistake occurred and take corrective actions.

Customer Loyalty & Retention

With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution.

Read more Read Less

Company details (You are registering for Patel Packers And Movers)
Personal details

Help consumers to file consumer forum case

Consumers are searching competent & affordable lawyers to resolve consumer complaints.
* Upload Bar Council ID photo
* Upload professional photograph with clear background
* Upload Your AADHAR card / PAN / Voter ID

Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. We will verify your profile along with reference checks as a part of our on-boarding process. You may get a call / email shortly from us.

Related Complaints

Patel Packers And Movers - Need Refund Open

Compensate damages for the loss, inconvenience & mental trauma caused to me - I booked the service for shifting my luggage from Mumbai to Bilimora on ** June **** from Patel Packers nd Movers. I had to wrap up my flat in Mumbai and move ba...

Jun 22, 2021 by Meha Desai

Patel Packers And Movers - Household material not delivered despite taking 80 of charges Open

The following is the notice I have sent to them that explains all: "Sub: Shifting of household materials containing valuable items and documents. Illegal financial claims and malafide functioning thereto Kind Attn : Ms Nisha, *. This h...

Jun 03, 2021 by subhrangshu choudhuri

Mark this Complaint Resolved

Do you want to mark this complaint as Resolved?


Please leave feedback if you like our services
  • Facebook
  • Twitter
  • Youtube
  • Instagram
  • Google Play

Lawyers & Advocates :

  • Jharkhand
  • |
  • Uttarakhand
  • |
  • Jammu & Kashmir
  • |
  • Arunachal Pradesh

Consumer Forum :

  • Goa
  • |
  • Chhattisgarh
  • |
  • Telangana
  • |
  • Meghalaya

Online Complaints :

  • Builder Complaints
  • |
  • Education Complaints
  • |
  • Life Insurance Complaints

Create Account :

  • Company Registration
  • |
  • Lawyer Registration
  • |
  • Consumers Club

Take Action :

  • File a Complaint
  • |
  • Hire a Lawyer
  • |
  • Get Business Help
  • |
  • Talk to a Lawyer
  • ©2023 voxya.com
  • |
  • Terms & Conditions
  • |
  • Refund Policy
  • |
  • Privacy Policy
consumer court consumer Forum

File online consumer complaint from any state or district. We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India.

  • Companies
  • |
  • Stories
  • |
  • FAQ
  • |
  • Help

Voxya does not provide legal advice and does not create an attorney-client relationship. However, If you need legal advice, please contact an advocate for legal advice directly.
Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums.
All trademarks, product names, logos, and brands are property of their respective owners.