Patel Packers And Movers - Need Refund

Compensate damages for the loss, inconvenience & mental trauma caused to me -

I booked the service for shifting my luggage from Mumbai to Bilimora on ** June **** from Patel Packers nd Movers. I had to wrap up my flat in Mumbai and move back to my native because of the death of my young brother last month. As I was told by Ms. Ranjan, that it will take * hours for packing. I scheduled my trip to Mumbai for this purpose accordingly. When I updated Ms. Ranjan, that I have reached Mumbai, she told me that the vehicle that she has arranged is small and may not fit all my luggage so she will have to arrange a bigger vehicle and it will cost **** more. She realised it after * days of seeing the video of my house and sending the quotation. I was not left with any option but to agree.

The team arrived late by * hours than the scheduled time. and asked me for chai pani (extra money) for doing the work, which I paid. Then the pick up vehicle arrived * hour late, saying there was a tire puncture problem. After completing the loading I also travelled back to my home, it was almost * hours late than it was supposed to be because of the delay by the team.

I was asked to do full payment of **,*** before unloading and I did it. I explained to her that unloading would be required on * st floor so please arrange the labour accordingly. She agreed to send * people from Valsad/Vapi office. At **:** am, after reaching the destination, the driver said he was not told anything so i'll have to arrange the labour on my own, also he wanted to unload it at * am, as he was booked for another pickup.

I have my ** yrs old parents at my home, I didn't have anybody who could help me and that's why I decided to outsource and book your service. I was facing this horrible situation at midnight, after paying ***** including the unloading charges to you. The driver said you will have to pay if I arrange the labour. He arranged the labour in the morning at * am and disturbed us again because he was in a hurry. He came with *-* old aged guys, saying they will unload my luggage. They couldn't do it properly, me and my family members had to help them. They ruined my new brand godrej cupboard and couldn't make it reach the *st floor, and left it on the ground floor. Now, I will still have to search for labour and manage to send it to the *st floor. Even after paying the unloading charge to you, I will have to spend the money and time again for the same work.

Ms. Ranjan surprisingly disappeared and suddenly stopped responding once she received the payment. After following up she replied to me with abusive words. This is utter harassment to a lady at midnight with old parents dealing with a death in the family. If there is some humanity and If you are a genuine company, please refund my amount. Failure to do so will lead you in trouble. Please be ready for the strict legal action.